Dallas King
Washington,DC
Summary
Proven track record in enhancing customer satisfaction, notably at U-Haul Company of Metro DC, by expertly managing complaint resolution and account updating. Adept in stress management and active listening, I excel in fostering positive relationships and streamlining customer service processes. Achievements include significantly improving customer interaction records and supporting team efficiency through skillful scheduling and executive management support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U-Haul Company of Metro DC
Washington, DC
08.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
Team Member
MOM's Organic Market
College Park, MD
05.2022 - 08.2023
- Assembled and served meals according to specific guest requirements.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Acquired new skills to support team and further accommodate customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned kitchen areas, equipment and utensils.
Customer Service Representative
CVS Pharmacy
Havertown, PA
09.2019 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided accurate information about products and services to customers.
Education
Bachelor of Science - Physics
Howard University
Washington, DC05-2024
High School Diploma -
Haverford High School
Ardmore, PA06-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Stress management
- Executive management support
- Active listening
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
U-Haul Company of Metro DC
08.2023 - Current
Team Member
MOM's Organic Market
05.2022 - 08.2023
Customer Service Representative
CVS Pharmacy
09.2019 - 06.2020
Bachelor of Science - Physics
Howard University
High School Diploma -
Haverford High School
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