Dallen Pritchett
Forney,TX
Summary
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams and training classes to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TWA Team Manager - Total Loss
State Farm
Richardson, TX
03.2024 - Current
- First-line supervision of assigned Claim Associates, responsible for coaching, development, and performance management.
- Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements in the claims segment.
- Inspires people to understand and achieve common goals.
Claim Specialist - Total Loss
State Farm
Richardson, TX
04.2022 - 03.2024
- Auto Property Total Loss peer trainer (PRG) for company new hires and internal promotions
- Analyzed data from pre and post-training assessments to measure effectiveness of training programs.
- Settled complex total loss claims.
Claim Associate - Total Loss
State Farm
Richardson, TX
08.2021 - 04.2022
- Settled basic total loss claims
Claim Associate - Auto ILR
State Farm
Richardson, TX
10.2019 - 08.2021
- Auto Claims loss intake reporting for customers on new auto claims
- Explained coverages, made basic liability decisions
- Peer Trainer (PRG) for Auto ILR claim associate new hires.
Owner/Operator
Three Sixty Auto Detailing
Olympia, WA
06.2018 - 10.2019
- Oversaw daily operations of small business including customer service and financial management.
- Detailed vehicle interiors / exterios.
Agent Staff
Rocco Turpin State Farm Agency
Olympia, WA
10.2018 - 07.2019
- Developed relationships with new clients through cold calling and referrals.
- Explained complex technical terms related to insurance plans in simple language for easier understanding to the customer.
Operations Manager
Go Green Car Wash
Olympia, WA
10.2014 - 10.2018
- Conducted regular inventory of supplies needed to operate the car wash facility.
- Analyzed customer complaints regarding car was services and implemented to appropriate corrective action.
Education
High School Diploma -
Capital High School
Olympia, WA06-2016
Skills
- Insurance Knowledge
- Strong Communication & Decision Making
- Mechanically Inclined in Automotive Space
- Emotional Intelligence
- Resourceful
- Growth Mindset
Certification
- Adjusters License
Volunteer
- Church Pre-School Ministry
- Olympia Police Dept Cadet
References
References available upon request.
Timeline
TWA Team Manager - Total Loss
State Farm
03.2024 - Current
Claim Specialist - Total Loss
State Farm
04.2022 - 03.2024
Claim Associate - Total Loss
State Farm
08.2021 - 04.2022
Claim Associate - Auto ILR
State Farm
10.2019 - 08.2021
Agent Staff
Rocco Turpin State Farm Agency
10.2018 - 07.2019
Owner/Operator
Three Sixty Auto Detailing
06.2018 - 10.2019
Operations Manager
Go Green Car Wash
10.2014 - 10.2018
High School Diploma -
Capital High School