Dallin Brooksby

Night Auditor

• Handled overnight guest check-ins, needs, and inquiries while maintaining professional service

• Conducted Night Audits including running reports, printing paperwork, and filing accurately

• Completed closing duties: rebagged all trash, prepared coffee, and stocked the market

Front Desk Agent / House Person / Night Auditor

• Delivered professional guest check-ins, resolved needs and complaints through logging system, ensuring high guest satisfaction on evening and overnight shifts

• Mastered and operated dual hotel computer systems simultaneously for Fairfield Inn & Suites and TownePlace Suites during evening shifts and Night Audit

• Executed Night Audit: ran hotel audit reports, completed accounting and logging, pre-assigned rooms per guest requests, set up breakfast area, stocked market for smooth morning operations

• Performed House Person duties including towel/luggage cart delivery, pool towel stocking, mess cleanup, hallway carpet shampooing, and weather-proofing outdoor furniture with tarps during rain or snow

• Operated and maintained heavy equipment to establish fire lines and suppress active wildfires, minimizing spread and impact
• Mitigated wildfire risk and potential property damage through hazardous tree removal and structure protection
• Rehabilitated post-fire landscapes and managed green waste transport using UTVs and trailers, supporting recovery efforts

• Resolved customer issues with purchases, returns, and disputes, ensuring high levels of customer satisfaction
• Cultivated client relationships through active listening and product knowledge, enhancing customer retention
• Mentored new hires and collaborated with team members to streamline conflict resolution processes

• Boosted revenue by consistently engaging clients and customizing solutions to their needs
• Cultivated customer relationships to enhance trust and identify new sales opportunities
• Negotiated contracts that ensured client satisfaction while maintaining company profitability

• Handled calls and in-store inquiries simultaneously with accuracy and efficiency
• Applied growing product knowledge to guide customers toward appropriate solutions and purchases
• Collaborated with team members to resolve customer concerns and maintain daily store operations

• Managed guest services, phone calls, and payment processing to ensure seamless operations
• Facilitated hotel operations by addressing special requests and coordinating group bookings
• Coordinated with housekeeping and maintenance to uphold quality standards for guest rooms

• Managed check-ins, check-outs, and reservations, efficiently addressing guest inquiries to enhance overall satisfaction
• Welcomed guests with professionalism, ensuring exceptional service and positive experiences during their stay
• Resolved guest concerns with empathy and discretion, contributing to consistently high satisfaction ratings