Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mahbub Adow

Seattle,WA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Work History

Front Desk Agent

Horn of Africa Driving School
03 2025 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Answered customer telephone calls promptly and appropriately handled needs.

Security Guard

SYL Hotel
03 2022 - 10 2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Education

General Education -

Libiri Secondary School
11.2021

Skills

  • Registration
  • Problem-solving skills
  • Clerical duties
  • Conflict and issue documentation
  • Punctuality
  • Interpreting procedures and instructions
  • Emergency Response
  • Surveillance
  • Legible report writing

Languages

English
Professional Working
Swahili
Full Professional

Timeline

Front Desk Agent

Horn of Africa Driving School
03 2025 - Current

Security Guard

SYL Hotel
03 2022 - 10 2024

General Education -

Libiri Secondary School

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Mahbub Adow