Mahbub Adow
Horn of Africa Driving School
Seattle,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Work History
Front Desk Agent
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Answered customer telephone calls promptly and appropriately handled needs.
Security Guard
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
General Education
Skills
Registration
Problem-solving skills
Clerical duties
Conflict and issue documentation
Punctuality
Interpreting procedures and instructions
Emergency Response
Surveillance
Legible report writing
Languages
English
Professional Working
Swahili
Full Professional
Timeline
Front Desk Agent
Horn of Africa Driving School
03 2025 - CurrentRead More
Security Guard
SYL Hotel
03 2022 - 10 2024Read More
Libiri Secondary School
General Education
Read More