Dallon Hiatt
San Antonio,TX
Summary
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
HSI
San Antonio, TX
07.2024 - Current
- Set up user profiles on local machines according to established standards.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Resolved hardware issues including replacing parts as necessary.
- Provided recommendations on hardware purchases based on customer requirements.
- Performed system backups and restores as required.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Monitored system performance and implemented preventive maintenance procedures.
IT Technician
MDI
San Antonio, TX
06.2023 - 07.2024
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained inventory records of IT equipment and supplies.
Education
High School Diploma -
Earl Warren Highschool
San Antonio, TX05-2023
Skills
- Troubleshooting and Diagnostics
- Application installations
- Hardware installation
- Peripheral maintenance
- Server maintenance
- Software configuration
- System administration
Certification
- security + certified
Timeline
IT Technician
HSI
07.2024 - Current
IT Technician
MDI
06.2023 - 07.2024
High School Diploma -
Earl Warren Highschool
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