Dalma Marquez
UNFI
Commerce
10
years of professional experience
Resourceful Supervisor experienced in resolving critical issues within time-sensitive environments. Built and maintained talented teams through strong leadership and commitment to continuous improvements. Delivered positive customer experiences while managing administrative tasks and supporting efficient office functions.
Work History
Office Clerk
8 Months- Processed invoices and expense reports using internal accounting software, ensuring accuracy and timely payment.
- Maintained accurate filing systems, enhancing information retrieval processes.
- Maintained organized filing systems for documents, improving retrieval speed and reducing administrative errors.
- Managed daily office operations to ensure efficient workflow and effective communication among departments.
Dispatcher
9 Months- Coordinated logistics operations, optimizing routes and schedules for timely deliveries.
- Managed communication between drivers and clients to ensure seamless operations.
- Monitored shipment status, addressing issues proactively to minimize delays.
- Implemented process improvements, enhancing operational efficiency and service quality.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery quality.
Customer Service Representative
8 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided frontline customer support through incoming calls and emails, assisting customers with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Logged and processed merchandise authorization shipments, ensuring accurate follow-up in databases.
- Identified root causes of service failures and implemented remediation measures to prevent recurrence.
- Checked items into computer system for inventory management. into computer system, printed labels and directed to storage locations.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Supervisor
6 Years 5 Months- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules to align with shift changes and availability, ensuring adequate coverage.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed completed work for consistency and quality, enhancing overall team output.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Identified and addressed performance and personnel issues, minimizing disruptions to business operations.
- Complied with company policies, objectives and communication goals.
- Demonstrated effective telephone communication skills while interacting with clients., effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Graduate
Skills
Data entry
Dedicated and focused team player who excels at Task prioritization
Entry Level Excel Spreadsheet
High-pressure environments
Administrative Support
Customer service logistics
Written communication
Teamwork
Good Work Ethic
Basic Math
Computer Skills
Reliable & Trustworthy
Excel basics
Enthusiasm
Office Management
Shipping Coordination
Database Management
Timeline
Office Clerk
UNFI
07.2025 - 03.2026Read More
Dispatcher
STG Logistics
09.2024 - 06.2025Read More
Customer Service Representative
Calego International
10.2022 - 06.2023Read More
Supervisor
Delta Children
02.2016 - 07.2022Read More
Montebello High School
High School Graduate
Read More