DALONA HOLMES
Humana
Tampa
17
years of professional experience
Dynamic Enrollment, Healthcare, hospitality, Sales, Specialist with a proven track record at leveraging exceptional communication and analytical skills to enhance customer satisfaction and optimize coverage recommendations. Adept at managing documentation and ensuring compliance, I excel in multitasking and prioritizing tasks to achieve operational excellence in fast-paced environments.
Work History
Enrollment Specialist
1 Year 6 Months- Processed member enrollment changes, ensuring eligibility accuracy across medical, dental, and pharmacy coverage systems.
- Resolved complex eligibility and enrollment issues by coordinating with operations, service, and claims teams.
- Interpreted benefit elections and enrollment rules to support accurate plan selection and member setup.
- Updated, entered, and reviewed customer data.
MEDICAL RECEPTIONIST
2 Years- Checked patients in via electronic kiosks, verified demographics and updated medical records accurately.
- Maintained HIPAA-compliant filing system for paper and electronic records, passing audits with no breaches.
- Implemented a checklist for new patient intake that shortened average registration time.
- Prepared daily patient charts and routed lab results to clinicians for same-day review.
LEASING CONSULTANT
1 Year 1 Month- Greet and assist prospective residents in person, by phone, and online.
- Conduct property tours and highlight community features and amenities.
- Convert leads into leases and follow up with prospects.
- Process rental applications and lease paperwork accurately.
- Maintain strong resident relationships and provide excellent customer service.
- Assist with marketing efforts including online listings and outreach.
- Work closely with the property manager to achieve occupancy and leasing goals.
- Maintain a professional and welcoming leasing office environment.
MANAGER FOOD PRODUCTION SERVICES
2 Years 8 Months- Coaches team leaders, direct reports, and team members to create a productive work environment.
- Creates a high-performing team by building strong relationships, mobilizing others to action, and effectively leveraging the talent of their team.
- Manages and supports conflict/issues resolution, implementing appropriate corrective actions, improvement plans, and regular performance evaluations.
- Serves as a mentor for a healthy and safe culture to advance system, department, and service experience.
CLAIMS PROCESSOR
2 Years 1 Month- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy, managed workload and priorities to meet claims processing deadlines.
LAB ASSISTANT
4 Years 10 Months- Prepare test samples using various laboratory equipment and techniques.
- Perform laboratory tests and experiments, following established protocols and safety guidelines.
- Ensure laboratory equipment is clean, calibrated, and functioning properly.
- Adhere to health and safety regulations, ensuring a safe working environment.
- Assist with administrative tasks such as filing, data entry, and inventory management.
DRIVER HELPER
2 Years 1 Month- Helped load and unload packages from the delivery truck and made deliveries to designated addresses.
- Greeted customers, ensuring packages were delivered to the correct locations, and provided a positive delivery experience.
- Followed the delivery route, helped navigate to stops, and ensured timely deliveries.
- Maintained a reliable work ethic, followed safety protocols, and upheld a professional demeanor.
Education
GED
Skills
Exceptional communication
Reporting and analytics
Documentation management
Customer service expertise
Data entry skills
Excellent phone demeanor
Task prioritization
Team building
Insurance sales
Team leadership
Multitasking abilities
Personal Information
Title: Customer Service Representative
Timeline
Enrollment Specialist
Humana
03.2025 - 09.2026Read More
MEDICAL RECEPTIONIST
CSL Plasma
03.2023 - 03.2025Read More
LEASING CONSULTANT
Oak At Sugarloft
02.2022 - 03.2023Read More
MANAGER FOOD PRODUCTION SERVICES
Northside Hospital
05.2019 - 01.2022Read More
CLAIMS PROCESSOR
Cognizant Technologies Solutions
01.2017 - 02.2019Read More
LAB ASSISTANT
Rapid Results
02.2012 - 12.2016Read More
DRIVER HELPER
UPS
01.2010 - 02.2012Read More
Erwin Technical College
GED
Read More