Dalphine Wilson

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

• Identified community resources to support clients.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
• Visited homes and agencies to provide support and case management services to clients.

Applicant scheduled and transported clients to mental health and medical appointments.

Applicant provided additional food/pantry items as needed to clients who resided in independent living (agency operated) apartments.

Applicant documented/charted each interaction and service provided to residents.

Applicant conducted daily assessments of any residential needs in order to adhere to safety protocols.

• Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
• Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
• Mentored new Child Welfare Specialists through sharing knowledge and experience gained from years of practice, fostering a supportive team environment.
• Increased access to resources for struggling families by connecting them with relevant community organizations and programs.