Dalton Campbell
Platte City,MO
Summary
Spirited Customer Service professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highly successful relationships with customers to make sure that all needs are met and that they have been made aware of all promotions and availabilities. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
4
4
years of professional experience
Work History
Warranty Administrator/Parts Sales Associate
Snorkel International Inc
08.2022 - Current
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Organized and maintained customer warranty claims to make sure that they were in line with our warranty policy
- Created and distributed credits/invoices to customers who's claims were approved
- Organized and filed machine file information as well as warranty data for online uploading purposes
Customer Retention Specialist
Full Potential Solutions
08.2019 - 08.2022
- Maintained customer accounts to make sure that credits and promotions were properly accounted for
- Provided customer service for escalated calls that could not be completed by standard care representatives
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Savannah Highschool
Savannah05.2016
Skills
- Customer Preferences
- Report Generation
- Verbal and Written Communication
- Customer Retention
- Problem-Solving Skills
- Information Validation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained fellow employees in the use of multiple workstation tools (Warranty database, Customer account tools, Intercompany reimbursement tools, ect.)
- Achieved an average 90% customer retention rate by providing customers with top quality customer service and by use of promotions and extensive knowledge of ours and competitors policies and prices.
Timeline
Warranty Administrator/Parts Sales Associate
Snorkel International Inc
08.2022 - Current
Customer Retention Specialist
Full Potential Solutions
08.2019 - 08.2022
High School Diploma -
Savannah Highschool
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