Serina Rose
Casco,MI
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of vehicle and motorcycle parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products. Skilled in managing outstanding invoices to reduce payment time. Eager to fulfill role of increased responsibility to add value to dynamic accounting team.
Overview
5
5
years of professional experience
Work History
Parts Sales Associate
Wolverine Harley Davidson
Clinton Township, MI
05.2022 - Current
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Oversaw team of 7 employees.
Service Advisor
Matick Toyota
Macomb, MI
08.2021 - 02.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Documented problems and corrective actions to maintain records
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Managed minimum of 50 calls per day.
Vehicle Purchasing Agent
Matick Toyota
Macomb, MI
03.2020 - 02.2022
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Worked with departments to find new and better items to fulfill diverse needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Averaged about 25-50 calls and emails per day to customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Accounts Receivable Clerk
Matick Toyota
Macomb, MI
07.2019 - 02.2022
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied more than 100 payments monthly.
Biller
Matick Toyota
Macomb, MI
04.2018 - 02.2022
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Managed invoicing and payment processing operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Managed various calls throughout to process transactions.
- Reconciled past due accounts achieving 10% reduction in outstanding invoices
Cook
Off The Hook
Fair Haven, MI
08.2017 - 02.2018
- Maintained neat, hygienic kitchen workspace by sanitizing counters, mopping floors
- Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift
- Recorded customer orders and repeated them back in clear, understandable manner to minimize errors
- Prepared to-go orders by placing food into bags and drink orders into carriers.
- Prepped 100-300 meals at start of every shift
Education
High School Diploma -
06.2019
Skills
- Pulling Parts
- Client Needs Assessment
- Information Validation
- Customer Preferences
- Merchandising Displays
- Modifications and Repairs
- Customer Retention
- Data Operations
- Database Management System Software
- Standard Operating Procedures Understanding
- Cash Register Operations
- Selling Techniques
- Customer Care
- Customer Transactions
Timeline
Parts Sales Associate - Wolverine Harley Davidson
05.2022 - Current
Service Advisor - Matick Toyota
08.2021 - 02.2022
Vehicle Purchasing Agent - Matick Toyota
03.2020 - 02.2022
Accounts Receivable Clerk - Matick Toyota
07.2019 - 02.2022
Biller - Matick Toyota
04.2018 - 02.2022
Cook - Off The Hook
08.2017 - 02.2018
Algonac Junior/Senior High School - High School Diploma,