Dalton Cherry
Inkster
Summary
Dynamic Fit Specialist at Harley Davidson Motor with a proven track record in driving sales growth and enhancing customer satisfaction. Skilled in multitasking and team collaboration, I excel in upselling and promoting products, while fostering a positive retail environment. Committed to delivering exceptional service and maintaining high standards in customer relations.
Overview
5
5
years of professional experience
Work History
Fit Specialist
Harley Davidson Motor
02.2025 - Current
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Increased brand awareness by promoting products at various events, trade shows, and retail locations.
- Pre-booked clients for follow-up visits and promoted services and retail products.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
2nd Assistant Manager
Culver's Restaurant
04.2020 - 10.2024
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
South Lyon East High School
Wixom, MI05-2019
Fire 1 - Fire Science
Schoolcraft College
Livonia, MI05-2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Team motivation
- Adaptability and flexibility
- Money handling
- Decision-making
- Workplace safety compliance
- Customer relations
- Staff training and development
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Employee performance evaluations
- Verbal and written communication
- Delegation
- Employee engagement
- Interior and exterior cleaning
- Automotive detailing
- Physical stamina
- Chemical handling
- Oil change expertise
- Battery replacements
- Tire rotations
- Tire balancing
- Fluid replacement
- Windshield wiper replacement
- Filter replacement
- Vehicle inspection
- Fluid checks
- Flat repairs
Timeline
Fit Specialist
Harley Davidson Motor
02.2025 - Current
2nd Assistant Manager
Culver's Restaurant
04.2020 - 10.2024
High School Diploma -
South Lyon East High School
Fire 1 - Fire Science
Schoolcraft College
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