Dalton Donovan
St Petersburg
Summary
Adept at delivering exceptional customer service and maintaining high order accuracy, I leveraged interpersonal skills across roles from Server at Salt Shack to Combat Engineer with the 11th Airborne Division. Excelled in time management and attention to detail, significantly enhancing team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Salt Shack
03.2023 - 05.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
Truck Driver Laborer
Express Distributors
07.2022 - 01.2023
- Developed strong working relationships with customers to ensure satisfaction with services provided.
- Delivered goods throughout the region in a timely manner while adhering to traffic laws and speed limits.
- Worked collaboratively with team members to meet goals efficiently.
- Loaded and unloaded freight using pallet jacks, dollies, ramps, and other material handling equipment.
- Assisted in warehouse operations including order picking, packing, sorting, and stocking shelves.
- Accurately completed paperwork associated with each delivery including bills of lading or manifests.
Combat Engineer
11th Airborne Division
02.2019 - 06.2022
- Constructed and maintained defensive structures, such as bunkers and trenches, utilizing heavy equipment.
- Deployed to various countries to enhance relationships between United States and international governments.
- Planned demolition operations to destroy bridges or buildings in support of combat objectives.
- Supervised a team of junior engineers in various field operations activities.
- Organized materials needed for engineering projects.
- Cross-trained with international allies to maximize combat engineering skills.
- Performed maintenance on weapons systems, vehicles, and other military equipment.
- Completed contract and finished career as E-5 (Sgt).
Carpet Installer
Bob Wagner's Flooring America
06.2014 - 09.2016
- Accurately measured and cut carpet for installation in residential and commercial settings.
- Identified potential problems prior to beginning an installation project through careful assessment of measurement data.
- Researched new methods for performing installations more efficiently while maintaining high quality standards.
- Successfully stretched carpet over padding to achieve the desired look and fit.
- Removed old carpet from floors with minimal disruption to surrounding surfaces.
- Built customer relationships by providing exceptional service during every stage of the installation process.
Education
Bachelor of Science - Sports And Entertainment Management
Purdue Global University
06-2026
Criminal Justice
Delaware County Community College
West Caln, PABusiness
Shippensburg University
Shippensburg, PAHigh School Diploma - undefined
Coatesville Area High School
Coatesville, PA06.2016
Skills
- Memory Retention
- Order Accuracy
- Interpersonal Skills
- Time Management
- Positive Attitude
- Attention to Detail
- Professional Appearance
- Upselling Techniques
- Exceptional Customer Service
- Strong Work Ethic
Certification
- Combat life Saver
- Security Clearance
Awards
Army Achievement Medal (3)
Soldier of the Year
Timeline
Server
Salt Shack
03.2023 - 05.2024
Truck Driver Laborer
Express Distributors
07.2022 - 01.2023
Combat Engineer
11th Airborne Division
02.2019 - 06.2022
Carpet Installer
Bob Wagner's Flooring America
06.2014 - 09.2016
High School Diploma - undefined
Coatesville Area High School
Bachelor of Science - Sports And Entertainment Management
Purdue Global University
Criminal Justice
Delaware County Community College
Business
Shippensburg University
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