Dalton Felts
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Sales Representative
k2 Cryospa
San Antonio, TX
06.2019 - 01.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Bartender
bubbas 33
Universal City, TX
08.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Package Handler
FedEx
Schertz, TX
08.2020 - 08.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Education
Associate of Arts - Kinesiology
Northeast Lakeview College
Universal City, TXSkills
- Outstanding Customer Service
- Payment Processing
- Suggestive Selling
- Cash Register Operation
- Anticipating Guest Needs
- Outgoing Personality
- Organizational Ability
References
References available upon request.
Timeline
Bartender
bubbas 33
08.2021 - Current
Package Handler
FedEx
08.2020 - 08.2021
Sales Representative
k2 Cryospa
06.2019 - 01.2020
Associate of Arts - Kinesiology
Northeast Lakeview College