Dalton Hewitt
Antioch,TN
Summary
Highly-motivated employee with company experience and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Associate
POOLCORP
Nashville, TN
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Warehouse Associate
Ingram Content
La Vergne, TN
04.2021 - 06.2022
- Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into the warehouse, relocated products using pallet jacks and processed orders for shipment.
Store Manager
Sonic Drive-in
Brentwood, TN
07.2017 - 02.2021
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
BBA - Marketing
Middle Tennessee State University
Murfreesboro, TN12.2022
Skills
- Statistical Analysis
- Analytical Problem Solving
- Customer Experience
- Team Collaboration
- Search Engine Optimization
- Communication Skills
- Customer Relationship Building
- HTML
- Technical Support
- Software Testing
Certification
- Dale Carnegie Certification, 2022
- Social Marketing Certification, Hootsuite 2022
- Communication Skills and Interpersonal Influence, LinkedIn 2022
Timeline
Inside Sales Associate
POOLCORP
03.2023 - Current
Warehouse Associate
Ingram Content
04.2021 - 06.2022
Store Manager
Sonic Drive-in
07.2017 - 02.2021
BBA - Marketing
Middle Tennessee State University