Summary
Overview
Work History
Education
Skills
Timeline
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Dalton Morgan

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
07.2024 - Current
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Corrosion Control Tester

Washington Gas
06.2022 - 03.2024
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.

Information Systems Technician

United States Army
03.2017 - 09.2021
  • Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
  • Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.

Education

High School Diploma -

Clear Spring High School
Clear Spring, MD
06.2015

Skills

  • Team Management
  • Production Management
  • Task Delegation
  • Multi-unit management

Timeline

Area Supervisor

Ross Dress for Less
07.2024 - Current

Corrosion Control Tester

Washington Gas
06.2022 - 03.2024

Information Systems Technician

United States Army
03.2017 - 09.2021

High School Diploma -

Clear Spring High School

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Dalton Morgan