- Participate in softball league, as recreational activities to maintain physical fitness
- Enjoy hobbies that combine physical activity with outdoor exploration
Dalton Smith
Steele,KY
Summary
Customer service professional with proven ability to manage customer accounts and resolve complex issues. Known for reliability and adaptability in dynamic environments, consistently achieving results through effective team collaboration. Expertise in customer relationship management and conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Accounts Associate
Aaron's Sales and Lease
08.2021 - Current
- Streamlined account management processes for improved efficiency and productivity.
- Assisted with training and development of less experienced associates.
- Actively listened to customers'' needs and provided insightful recommendations based on their individual requirements, ultimately driving sales growth.
- Identified sales opportunities within existing accounts, leading to increased revenue generation.
- Conducted regular account audits to ensure accuracy of client records.
- Provided personalized support to clients, addressing their unique needs and preferences.
- Executed product repossessions as required
- Transport and set up of product to customers
- Executed routine maintenance on company vehicles.
- Assembly of furnishings and appliances
Security Officer
Securitas Security Services USA
05.2016 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Controls traffic by directing drivers.
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintained organization’s stability and reputation by complying with legal requirements.
Education
High School Diploma -
East Ridge High School
Lick Creek, KY05-2015
Skills
- Goal-oriented mindset
- Data entry proficiency
- Mechanical proficiency
- Delivery scheduling
- Recordkeeping proficiency
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
Interests
Timeline
Customer Accounts Associate
Aaron's Sales and Lease
08.2021 - Current
Security Officer
Securitas Security Services USA
05.2016 - 05.2021
High School Diploma -
East Ridge High School
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