Dalton Smitherman
Vancouver,WA
Summary
Dynamic Senior Field Service Technician at Xylem Inc., 16 years Wastewater collections operations and 3 years supervisory experience with excelling in process improvement and operations management. Enhanced team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in data analytics and fostering a collaborative work environment, driving efficiency and quality in service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Technician
Xylem Inc.
Tualatin, OR
05.2025 - Current
Field service mechanic on Flygt submersible pumps. Bench technician and pump diagnostics.
Wastewater Collections Supervisor
Washington City
Washington, UT
02.2022 - 05.2025
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Wastewater Collections Operator 4
City Of St. George
St. George, UT
06.2006 - 02.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor Of Applied Science - Exercise Science
Bryan University
Tempe, AZ03-2021
Associate Of Applied Science - Exercise Science
Bryan University
Tempe, AZ10-2019
High School Graduate -
Millcreek Highschool
St. George, UT05-2002
Skills
- Business Development
- Process Improvement
- Strategic Planning
- Operations Management
- Data Analytics
- Software experience
- Training and mentoring
- Process Monitoring and Improvement
- Project Planning
- Problem-solving aptitude
- Issue Research
- Self Motivation
Certification
Wastewater collections 4, backhoe certification 2, traffic control and flagger, OSHA 10, confined space, competent person, management certificates and other various trainings related to construction and the wastewater collection field.
Timeline
Field Service Technician
Xylem Inc.
05.2025 - Current
Wastewater Collections Supervisor
Washington City
02.2022 - 05.2025
Wastewater Collections Operator 4
City Of St. George
06.2006 - 02.2022
Bachelor Of Applied Science - Exercise Science
Bryan University
Associate Of Applied Science - Exercise Science
Bryan University
High School Graduate -
Millcreek Highschool