Summary
Overview
Work History
Education
Skills
Timeline
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DALY E. STETLER

DALY E. STETLER

Sarasota,FL

Summary

Versatile professional with a strong background in spas, restaurants, and sales concierge roles. Skilled in delivering exceptional customer service, enhancing guest experiences, and driving sales. Proven ability to manage high-volume environments and build client relationships effectively. Dedicated to leveraging expertise in hospitality and sales to achieve business success.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Rose & Ivy
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

SALES CONCIERGE

NORTH STAR FINE JEWELRY & GIFT BOUTIQUE
07.2023 - 07.2024
  • Create a welcoming environment for guests and focus on driving top line sales.
  • Use clientele program to maintain guest profiles and contact information to increase personal sales, building a solid client base.
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Ensure the daily display of all jewelry is set prior to the boutique's opening and returned safely to the vault at the end of each day, adhering to all safety and security policies.
  • Ensure that the sales floor and all merchandise remain visually maintained, organized and accounted for.
  • Complete sales transactions by utilizing POS 'The Edge' software effectively and efficiently.
  • Co-host special VIP Events and Designer Trunk Shows.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

LEAD SERVER/ CO- EVENT PLANNER

BOCA NEW AMERICAN CUISINE
02.2023 - 01.2024


  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

SPA COORDINATOR

THE RESORT AT LONGBOAT KEY CLUB
03.2022 - 02.2023
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring guest satisfaction.
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.

Education

Certified 200 HR Yoga Instructor -

Pineapple Yoga + Cycle Studio- Sarasota
08.2022

Facial Specialist -

Beauty And Health Institute- Tampa
Tampa, FL
01.2022

Sarasota High School
01.2016

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving

Timeline

Assistant Manager

Rose & Ivy
03.2024 - Current

SALES CONCIERGE

NORTH STAR FINE JEWELRY & GIFT BOUTIQUE
07.2023 - 07.2024

LEAD SERVER/ CO- EVENT PLANNER

BOCA NEW AMERICAN CUISINE
02.2023 - 01.2024

SPA COORDINATOR

THE RESORT AT LONGBOAT KEY CLUB
03.2022 - 02.2023

Certified 200 HR Yoga Instructor -

Pineapple Yoga + Cycle Studio- Sarasota

Facial Specialist -

Beauty And Health Institute- Tampa

Sarasota High School

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DALY E. STETLER