Dalylah Sanchez
Bryan,TX
Summary
Results-driven assistant manager skilled in streamlining operations and elevating service quality through effective team training and management. Expertise in inventory control and scheduling for over 60 employees, leading to improved customer satisfaction and operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Wings N More
College Station, Texas
05.2025 - Current
- Assisted in managing daily operations and reaching store goals.
- Coordinated team training sessions, improving service quality and team knowledge.
- Oversaw inventory management and stock replenishment, ensuring product availability.
- Assisted customers with inquiries to ensure a positive experience.
- Addressed customer complaints, resolving issues to sustain high satisfaction levels.
- Analyzed issues and implemented solutions to improve processes.
- Executed store opening and closing procedures to ensure readiness.
Waitress
Chuy's Tex-Mex Restaurant
College Station, Texas
05.2023 - 04.2025
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Took and processed customer orders accurately, ensuring timely service and a positive dining experience.
- Maintained cleanliness and organization of tables and dining areas.
- Trained new employees on service standards and procedures. and built training schedules
Waitress
Wings N More
03.2021 - 08.2022
- Provided table service while developing bartending abilities. I had multitasking, hospitality and up selling skills push items to make a sell.
- Advanced to trainer role, supporting team during shifts. I helped out with shifts as much as I could and I taught menu classes to the new hires.
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed multiple tables while prioritizing customer needs and satisfaction.
Kitchen Assistant
J codys
06.2019 - 03.2021
- Prepared food for daily service and catering events, ensuring quality and freshness.
- Managed food preparation line during busy service hours learned to lead a kitchen I also went on caterings and set up/ served parties/weddings.
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness and sanitation of kitchen equipment and surfaces.
- Supported inventory management by restocking supplies as needed.
Shift Leader
Marble Slab Creamery & Great American Cookies
03.2018 - 06.2018
- Baked cookies, made ice cream, and decorated cakes to enhance customer offerings.
- Ensured guest satisfaction by efficiently handling various responsibilities I did have to open and close the store, do inventory, count the safe and make deposit for the bank.
- Supervised daily operations to ensure smooth service delivery.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and ordered supplies as needed for peak times.
Waitress
Wings N More
08.2016 - 02.2018
- Hosted guests, managed Togo orders, and waited tables, demonstrating hospitality, organization, and multitasking skills.
- Welcomed guests as they arrived / Gathered meal preferences from guests/ Delivered meals to tables promptly /Monitored guest satisfaction regularly/ Handled a high volume of customers regularly.
- Provided excellent customer service in a fast-paced Tex-Mex restaurant environment.
- Took and processed orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
Education
High school diploma -
College station high school
Skills
- Inventory management
- Cash Handling
- Point of Sale
- Financial Reporting
- Schedule management
- Shift Management
- Food Safety
- Food Service
- Hospitality
- Upselling
- Excel management
- Multitasking
- Organizational skills
- Supplier Management
Certification
Lash technician, 06/01/22, Present
Timeline
Assistant Manager
Wings N More
05.2025 - Current
Waitress
Chuy's Tex-Mex Restaurant
05.2023 - 04.2025
Waitress
Wings N More
03.2021 - 08.2022
Kitchen Assistant
J codys
06.2019 - 03.2021
Shift Leader
Marble Slab Creamery & Great American Cookies
03.2018 - 06.2018
Waitress
Wings N More
08.2016 - 02.2018
High school diploma -
College station high school