Dalyn Daniels
Spring
Summary
Operations professional with comprehensive background in streamlining processes and driving operational excellence. Known for fostering collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to table.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
One Medical
02.2022 - 02.2025
- Oversaw pediatric and adult physician practices in the houston market
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Collaborated with cross-functional teams to develop and implement standard operating procedures
- Resolving and reviewing patient/client escalations and aligning business goal with customer satisfaction (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Utilized key performance indicators (KPIs) for operational efficiency within the organization to track progress towards operational goals
- Collaborated with finance department to develop annual operating budgets and track expenses against budgetary targets
- Negotiating contracts with vendors and ensuring cost-effective supply chain
- Ensuring compliance and consistency with OSHA, HIPAA, and joint commission
Center Supervisor
Octapharma
01.2021 - 02.2022
- Managed scheduling and staffing needs to ensure adequate coverage during peak hours while optimizing labor costs
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Managed vendor relationships, negotiating contracts for favorable terms
Quality Assurance Manager
Gulf Coast Regional Blood Center
06.2019 - 01.2021
- Conducted regular training sessions for employees on quality control processes and best practices
- Performed root cause analysis on product failures or customer complaints to identify areas for improvement
- Created comprehensive reports detailing quality metrics, defect rates, and trends for management review
- Implemented an effective document control system ensuring all relevant documents are up-to-date and easily accessible by the team members
- Instituted a culture of continuous improvement by promoting lean manufacturing principles throughout the organization
- Mentored team members on best practices in quality assurance methodologies
- Spearheaded the successful completion of regulatory inspections without any major findings or observations
Assitant Manager
Bio Products Laboratory
11.2017 - 03.2019
- Trained new lab technicians on proper techniques and procedures, improving overall team performance
- Participated in continuous improvement initiatives aimed at enhancing efficiency and effectiveness within the lab department
- Ensured proper disposal of hazardous waste materials according to environmental regulations
- Performed data analysis using statistical software tools to identify trends and anomalies in test results
- Conducted regular audits to verify compliance with regulatory requirements and internal policies
- Led the development of standard operating procedures (SOPs) for various laboratory processes
Education
High school diploma or GED -
Elsik High School
Associate of Applied Science - Radiologic Technology
Lonestar College
Houston, TX05-2027
Skills
- Microsoft Outlook
- Operations management
- Team management
- Productivity improvement
- Customer service
- Strategic planning
- KPI reporting
- Facility management
Certification
Driver's License
Timeline
Senior Operations Manager
One Medical
02.2022 - 02.2025
Center Supervisor
Octapharma
01.2021 - 02.2022
Quality Assurance Manager
Gulf Coast Regional Blood Center
06.2019 - 01.2021
Assitant Manager
Bio Products Laboratory
11.2017 - 03.2019
High school diploma or GED -
Elsik High School
Associate of Applied Science - Radiologic Technology
Lonestar College
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