Damani Moore
Fayetteville,NC
Summary
Dynamic and customer-focused professional with extensive experience at Harris Teeter, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through efficient transactions and effective problem-solving. Recognized for maintaining accuracy in cash drawer management and fostering positive customer relations, contributing to a loyal clientele.
Overview
4
4
years of professional experience
Work History
Cashier
Harris Teeter
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
HVAC
Miller Motte College
Fayetteville, NC09.2024
High School Diploma -
Douglas Byrd High School
Fayetteville, NC05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Product restocking
- Complex Problem-solving
- POS system operations
- Inventory management
Timeline
Cashier
Harris Teeter
05.2021 - Current
HVAC
Miller Motte College
High School Diploma -
Douglas Byrd High School