Damar Dore
Aberdeen,South Dakota
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced Supervisory IT Specialist with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in service delivery planning and deployment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
DOI/BIA FSM Supervisory IT Specialist
Great Plains Regional Office
11.2014 - Current
- Interpreted changes to enterprise environment ensuring organizational needs are met and federal standards are adhered to, thus allowing for completion of long-range plans while organization objectives are achieved.
- Evaluated security operations to identify and mitigate threats, risks and system vulnerabilities to design or modify existing procedures.
- Evaluated and applied NIST (National Institute of Standards and Technology) STIGs (Security technical implementation guides) to enhance external auditing and security posturing.
- Authored and approved SLA's and MOA for internal and external customers.
- Managed staff of 8 federal employees and contractors.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Formulated annual budget requirements for my area of responsibility as requested.
- Overseen policy and standard development, ensuring that organizational requirements are met.
- Automated business processes reducing man-hours needed to accomplish repetitive task.
- Expertise in applying and interpreting policy and standards to increase productivity, ensure quality standards, and provide uniformity across enterprise.
- Voting Member of Architecture Review Committee and chair of change approval board.
- Standardized use of ITIL Lifecycle stages into the ARC and CAB practices.
- Technical liaison between field and management.
- Provided exceptional customer service by promptly addressing problems reported by end users and provided written and oral assessments.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Provided oral and written reports on projects and program reviews to a wide audience of stakeholders.
- Defined project and program requirements to ensure alignment with agency objectives.
- Developed contingency plans to overcome possible risks or threats to project or program completion.
- Increased working bonds between internal and external teams by hosting inclusive brainstorming events.
- Continuously evaluated emerging trends in IT service management, staying abreast of industry advancements to maintain a competitive edge in delivering superior services.
- Acted as a coach, facilitator, and negotiator in building consensus among employees and cohesive multidisciplinary teams formed training plans by identifying areas of weakness.
- Monitoring the progress of projects, programs, and plans and adjusting as needed.
- Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
- Interpreted Federal laws and regulation and applied them to my current environment as needed.
- Negotiated with IT, business partners, and customers to implement IT service delivery maintaining the best interest for the department while satisfying the customers needs.
- Provided oral and written communications to staff, supervisors, customers, and stakeholders in technical and layman terms according to the audience being addressed.
- Conducted analyses of wide-ranging issues that impacted security programs and procedures.
- Recommended changes to policies and procedures to improve the security posture of the organization.
- Ensured that Federal Information Processing Standards (FIPS) where being correctly applied and identified existing security issues needing the same.
- Handled complaints and grievances and resolved issues via advice, counseling or by disciplinary actions.
- Developed workflows and milestones to accomplish service requirements of the IT department, researched and recommended cost-effective measures to ensure the integrity and deliver data to customers.
- Handled customer's complaints and concerns verbally and writing as required.
- Applied interrelationships between multiple IT disciplines, business requirements, system development, network management, application design, customer support, and project management.
- Overseen and manage multiple contracts for IT products, systems, and services and served as IT representative at pre and post-award conferences.
- Software development by validating code and with knowledge of commonly used programming languages.
- Workforce Planning, employee assignments for daily task and for projects for the fulfillment of program and agency needs.
- Handle employee actions from hiring committees to disciplinary, employee complaints and formal grievances.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
USAREUR HQ OPM/IMO, Army Civilian Service
US Army
05.2013 - 11.2014
- Maintain the systems for the Provo Marshals and US customs and border protection officers
- Advised on equipment as software purchases
- Applied knowledge of policies, directives, and regulations, including new or emerging directives, to analyze or evaluate the effectiveness of security procedures for US Customs and Border Patrol at locations in Europe
- Assisted in solving complex issues pertaining to international security program operations inside USAR
- Interpreted new or modified laws, regulations and acts governing transportation security to understand the implications for organizational policies and procedures and assist foreign national US Customs and Border patrol liaisons
- Assisted in reviewing current SOP's to ensure consistency among international security standards, foreign government requirements and regulatory programs at inbound and exit ports
- Maintained system security and availability
- Assisted with life cycle replacement and procurement.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Data Center Technology and Integration Engineer
Air National Guard
08.2010 - 05.2013
- Lead Engineer/project manager OCS project, installation, and deployment
- Engineer lead/project manager for Bit Locker implantation
- Engineer lead/ project manager for Unified access gateway
- Team Lead for F5 load balancing deployment
- Engineer lead for ADRMS project, design and install lead
- Engineer on NCC-R Project, documenting deployment guides
- Team lead/project manager of AFNet Migration team
- Engineer on UAG project, test and deploy unified access gateway
- Performed work related to computer automation, networks and/or telecommunications with knowledge requirements of information processing methodology, information technology, and computer capabilities and processing techniques
- Data center performance and Coop planning
- Performed configuration management assignments, formally document and control of the functional and physical characteristics of a system, network, or product during its life cycle
- Participated as a point of contact and design engineer in the initiation, coordination, and documentation of plans software, hardware, documentation, and version releases and identify and tracks modifications required to enhance and maintain the installed hardware and software configuration of assigned systems
- Answered inquiries and solved problems concerning computer hardware and software service and expeditiously resolved the issue
- Developed and enhanced automated systems to improve the connect time of users and accommodated traffic volume and provided technical assistance to current and potential users to minimize disruptions of computer operations
- Tested and analyzed, computer hardware and software malfunctions to resolve physical and logical processing problems
- Analyzed, evaluated, and resolved malfunctions by adjusting equipment configurations, realigning port allocations, recommending appropriate acquisitions, and distinguishing between equipment, software, and LAN installation and operation problems and assist in solving problems associated with deliveries in support of individual hardware or software orders.
- Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
- Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
- Collaborated with cross-functional teams to identify requirements, design solutions, and deliver integrated systems that met business needs.
Network Administrator
Air National Guard
02.2004 - 08.2010
- Team Lead for ANG/ADX Migration, Active Directory and Exchange
- Designed and implemented a wireless system
- Designed and implemented IP protocol for streaming video base wide
- Planned and developed new technology for deployment
- Assisted in NT to AD migrations of ANG Network
- Managed 100000 node Windows active directory network
- Participated in Bulwark nationwide security vulnerability exercise
- Blackberry server administrator
- Share Point server installer and administrator
- SQL 2000/2008 database formal training and experience as a system administrator
- Formal training and working knowledge and experience with ASP Classic
- Formal training and working knowledge and experience with ASP.NET
- Formal training and working knowledge and experience with Visual Basic 6.0
- Formal training and working knowledge and experience with Visual Basic.NET.
VP of Technology
Alliance Construction
01.2007 - 08.2008
- Designed and implemented a corporate network between remote offices
- Planned and developed network structures for company expansions
- Assisted in staffing and setting benefits
- Managed a staff of 25 Employees.
- Fostered strong vendor relationships to negotiate favorable contracts and ensure timely delivery of products and services.
- Facilitated seamless integration of acquired companies'' technologies into existing infrastructure during merger events.
Network Administrator I/T Specialist
Seven Islands Land
09.2006 - 02.2007
- Provided a secure Cisco VPN client connection for displaced office workers
- Designed a solution for remote location connectivity
- Assisted in specialized software for a logging database
- Upgraded the Servers and Desktops to latest OS
- Provided technology solutions to manufacturing line monitoring
- The provided solution for Data Security and Backup solutions
- Provided solutions for automated product analyst while being manufactured.
General Manager
Wabanaki Wireless LLC
06.2004 - 02.2006
- Chief designer for new wireless broadband, focus on WiMAX, 802.16-2004
- Managed a staff of 4 employees
- Built Broadband Interoperability Lab for product evaluation and comparison
- Conduct simulations, lab evaluations and field trials with 802.16-2004 products, testing propagation, and throughput performance
- Constructed 198' communications tower
- Enhanced-911 emergency location services
- Market wireless service to surrounding communities
- Studied, recommend and implement wireless broadband service to rural communities
- Customer support and diagnostic services.
Director of Information Technology
Passamaquoddy Tribal Government
05.2002 - 02.2006
- Administered Novell network for approximately 100 end users
- Redesigned and migrated an antiquated network into a full functioning AD environment
- Networked several remote locations into one manageable network
- Created a working disaster recovery plan
- Secured all connections to the outside world
- Streamlined resources into manageable groups
- Trained users in the proper use of computers
- Introduced digital archival tools
- Reduced the cost of bandwidth
- Saved the company tens of thousands in communications cost
- Worked to keep employees safe though security technology
- Centralized applications and databases.
Education
Master of Science - Information Technology
American InterContinental University
03.2005
Bachelor of Science - Information Technology
American InterContinental University
12.2003
Skills
- Adobe Photoshop
- Adobe Flash
- FedRAMP
- GIMP
- MS Office Suite
- Quest 85 Tools
- C
- HTML/XHTML
- Java
- JavaScript
- CGI/Perl
- ASPnet
- XML/XSL
- Visual Basic 6
- IBM DB2
- SQL 05/08/12
- Oracle
- Linux/UNIX/Ubuntu
- Windows OS's
- Windows Server- NT/2k/03/08/12
- Novell 4x-6x
- Exchange - 55/03/07
- SharePoint 03/07/10
- IT Documentation
- Information Security
- Troubleshooting
- IT Troubleshooting
- Software Implementation
- System Upgrades
- Application support
Certification
- CompTIA S+
- CompTIA A+
- CompTIA Net+
- FEDRAMP
- ITIL v3
- MCP
- CNA
Activitiesawards
- Superior performance award for every year rated of federal service.
- Division Director, USA Bassin 2008 - 2024
- Member, VFW post 11299 1992 - 2021
- Student of the Year, Washington County Community College 2001 Suma Cum -Laude 2003
Timeline
DOI/BIA FSM Supervisory IT Specialist
Great Plains Regional Office
11.2014 - Current
USAREUR HQ OPM/IMO, Army Civilian Service
US Army
05.2013 - 11.2014
Data Center Technology and Integration Engineer
Air National Guard
08.2010 - 05.2013
VP of Technology
Alliance Construction
01.2007 - 08.2008
Network Administrator I/T Specialist
Seven Islands Land
09.2006 - 02.2007
General Manager
Wabanaki Wireless LLC
06.2004 - 02.2006
Network Administrator
Air National Guard
02.2004 - 08.2010
Director of Information Technology
Passamaquoddy Tribal Government
05.2002 - 02.2006
Master of Science - Information Technology
American InterContinental University
Bachelor of Science - Information Technology
American InterContinental University
- CompTIA S+
- CompTIA A+
- CompTIA Net+
- FEDRAMP
- ITIL v3
- MCP
- CNA
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