Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Damarco Perkins

Allen,TX

Summary

With a proven track record at Insight Global, I excel in delivering top-tier remote support and IT systems maintenance. My expertise in hardware and software installation, combined with exceptional problem-solving abilities, has consistently enhanced operational efficiency. Renowned for leadership and communication, I adeptly drive team success and client satisfaction, embodying the essential skills sought by employers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Insight Global
Richardson, TX
10.2024 - Current
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Collected, analyzed and reported on data for use in operational planning.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Oversaw daily performance of computer systems.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Field Engineer (Integrator)

Verveba Telecom
06.2023 - Current
  • Install and upgrade hardware and software for Ericsson projects, supporting major telecom clients such as AT&T, T-Mobile, Verizon, and Viero
  • Perform LTE commissioning, site integration, and network troubleshooting for high-profile projects
  • Diagnose and resolve network issues, ensuring optimal performance and uptime
  • Install, configure, and upgrade hardware and software for clients such as AT&T, T-Mobile, Verizon, and Viero
  • Conduct LTE commissioning and site integration with a focus on troubleshooting and resolving technical issues
  • Deliver high-quality results within project deadlines and budgets, ensuring client satisfaction
  • Promoted from Tech 1 to Integrator due to strong performance and technical expertise

Sales Representative

Challas Group
Richardson, TX
10.2022 - 06.2023
  • Leveraged strong communication skills to increase sales by advising on IT-related product purchases and solutions
  • Provided technical consultations to clients, promoting product benefits to meet business needs
  • Trained and supported new team members in technical sales, ensuring a clear understanding of product offerings

Sales Manager

Rampage Marketing
Dallas, TX
11.2021 - 10.2022
  • Led sales strategies that increased business growth and customer satisfaction
  • Consistently met monthly sales goals through product promotions and client engagement
  • Provided personalized customer follow-up, ensuring service needs were met post-sale
  • Mentored team members and consistently ranked as a top producer within the company

Retention Specialist

Globe Life Insurance
Mckinney, TX
04.2016 - 07.2018
  • Worked in the retention department to develop strategies that improved customer retention rates
  • Analyzed client feedback and retention data to optimize customer experience
  • Followed legal requirements for customer interaction, maintaining compliance with industry standards

Education

Bachelor of Arts - Media Strategies

Texas Tech University
Lubbock, TX
12.2021

Skills

  • Communication
  • Hardware and Software Installation
  • System Troubleshooting and Maintenance
  • Structural Analysis
  • Communication & Collaboration
  • Time Management
  • Leadership
  • Problem Solving
  • Product and Service Knowledge
  • Remote Support
  • Network Configuration
  • IT Systems Maintenance

Certification

CompTIA A

Timeline

IT Help Desk Technician

Insight Global
10.2024 - Current

Field Engineer (Integrator)

Verveba Telecom
06.2023 - Current

Sales Representative

Challas Group
10.2022 - 06.2023

Sales Manager

Rampage Marketing
11.2021 - 10.2022

Retention Specialist

Globe Life Insurance
04.2016 - 07.2018

Bachelor of Arts - Media Strategies

Texas Tech University

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Damarco Perkins