Damarcus Douglas
Rancho Cordova,CA
Overview
4
4
years of professional experience
Work History
Supervisor
SRE Transportation
Sacramento
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Pick up disabled clients in a timely manner make sure to get clients to and from their destination’s safely and promptly
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cook Supervisor
Food Trap
Sacramento
01.2021 - Current
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams for local hospitality startup.
- Built out comprehensive menus, innovated recipes, and provided excellent customer service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Service Leader
Pit Stop
12.2023 - 04.2024
- Overseeing self cleaning public restrooms assures clean and safe environments for the public to utilize,
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
Education
High School Diploma -
Valley High School
Elk Grove, CA06.2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Analytical thinking
- Team building
- Operations management
- Process improvement
Timeline
Supervisor
SRE Transportation
04.2024 - Current
Service Leader
Pit Stop
12.2023 - 04.2024
Cook Supervisor
Food Trap
01.2021 - Current
High School Diploma -
Valley High School