Damaris Ashby
Manhattan,KS
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Work From Home position. I am ready to help team achieve company goals. I am looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
People Resource Center
H&R Block
08.2023 - 09.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Field Technology Support
Conduent
12.2022 - 04.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Salesforce technical support needs.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Work from Home Customer Service Representative
DISH
09.2020 - 02.2022
- Greet customers with enthusiasm and try our best to quickly and efficiently find and resolve the problem
- Find the best cable package recommend any the extras might that might fit that package
- Assist customers with bill pay, and understanding of monthly bill
- Assist with the ordering on demand and PPV movies
- Sending out package labels for the return of equipment and also shipping out new equipment
- Kept records of customer complaints
- Booked appointments.
Bank Teller
Sunflower Bank
09.2017 - 05.2018
- Receive and count working cash at beginning of shift
- Identify customers, validate and cash checks
- Accept cash and checks for deposit and check accuracy of deposit slip
- Process cash withdrawals
- Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Receive and verify loan payments, mortgage payments and utility bill payments
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
- Initiate and open new accounts
- Explain, advise on and promote bank products and services to customers
- Identify referral opportunities and make relevant referrals
- Ensure compliance with all internal controls and established policies and procedures.
Customer Service Representative
Circle K
08.2014 - 03.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Compute and record totals of transactions
- Compile and maintain non-monetary reports and records.
Education
High school diploma -
Skills
- Benefits Administration
- HR Policies
- Technical Support
- Customer Service
- Operating Systems
- Software Installation
- Money Handling
- Cash Counting
- Money Transfer Systems
- Financial Services
- Product Knowledge
- Microsoft Excel
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
People Resource Center
H&R Block
08.2023 - 09.2023
Field Technology Support
Conduent
12.2022 - 04.2023
Work from Home Customer Service Representative
DISH
09.2020 - 02.2022
Bank Teller
Sunflower Bank
09.2017 - 05.2018
Customer Service Representative
Circle K
08.2014 - 03.2017