Damaris Ayala
Sicklerville,NJ
Summary
Dynamic customer service professional with a proven track record at Tower Rental Purchase, enhancing customer satisfaction through effective issue resolution and quality assurance. Skilled in payment processing and adept at managing high-stress situations, I foster loyalty and repeat business by delivering exceptional service and empathetic support.
Overview
7
7
years of professional experience
Work History
Customer Representative
Tower Rental Purchase
Philadelphia, PA
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Member
Mcdonalds
Sicklerville, NJ
01.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Customer Service Representative
Metropcs Authorized Dealer
Philadelphia, PA
04.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PA06-2023
Skills
- Quality assurance
- [Product or service] support
- Payment processing
- Customer service excellence
- Language fluency
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative
Tower Rental Purchase
04.2023 - Current
Crew Member
Mcdonalds
01.2021 - 06.2022
Customer Service Representative
Metropcs Authorized Dealer
04.2018 - 10.2020
High School Diploma -
Samuel Fels High School