Damaris Barrera
Culver City,CA
Summary
Highly motivated and always willing to learn to support my employer. Well-rounded employee dedicated to managing operations to meet business performance expectations.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Double Tree Hilton Downtown Los Angeles
Los Angeles, CA
12.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
Housekeeping Coordinator
Hotel MDR Marina Del Rey Double Tree
Marina Del Rey, CA
04.2021 - 11.2023
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Evaluated employee performance and developed improvement plans.
Office Manager
The Maids
Torrance, CA
01.2018 - 03.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Buiness
Argosy University
Orange, CA06-2016
High School Diploma -
Morningside High School
Inglewood, CA06-2013
Skills
- Training and mentoring
- Department coordination
- Quality improvements
- Task assignment
- Workload prioritization
- Staff evaluations
- Room inspection
- Onq system
- Excel
- Word document
- Data archiving
- Guest relations
Timeline
Housekeeping Supervisor
Double Tree Hilton Downtown Los Angeles
12.2023 - Current
Housekeeping Coordinator
Hotel MDR Marina Del Rey Double Tree
04.2021 - 11.2023
Office Manager
The Maids
01.2018 - 03.2021
Associate of Science - Buiness
Argosy University
High School Diploma -
Morningside High School