Damaris Mwangi
Kent,WA
Summary
To work as a team with employers and employees to embrace new technology providing quality services to clients.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
Work History
Adult Caregiver
Adult Family Homes
01.2023 - Current
- Providing companionship and conversation, Light housekeeping and preparing meals, Reminding clients of medications and appointments, Assisting with grooming, bathing, toileting, and incontinence issues, Caring for clients with Alzheimer's
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted patients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
Volunteer
REDCROSS KENYA
04.2018 - 04.2020
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
CUSTOMER EXPERIENCE EXECUTIVE
SAFARICOM LIMITED
01.2013 - 01.2020
- Handling customer's queries on phone, Resolve customer's queries, Interacting with customers and providing feedback to management, Providing information on new products and services to customers
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Developed comprehensive training materials for new hires, resulting in a more effective onboarding process.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Streamlined communication between departments to ensure timely resolution of customer inquiries and concerns.
Education
DIPLOMA IN BUSINESS MANAGENMENT -
KENYA INSTITUTE OF MANAGEMENT
01.2012
Skills
- Excellent communication, listening skills and time management
- Ability to handle difficult customers and multitask
- Phone etiquette, problem solving and analytical capabilities
- Training, administrative, sales, literature and project management
- Fluency in both writing and speech in English
- Microsoft Office Suite Applications
- Data entry, Office Administration and Sales
- Typing and excellent filling abilities
- Working in shifts and working under minimum supervision
- Care Plan Development
- Recreational Activities
- Meal Preparation
- Vital Signs Monitoring
References
- William Nai, Supervisor +17244062717
- MRS Beatrice Mwithaga, Team Leader Call Centre operations, bmwithaga@safaricom.co.ke
Timeline
Adult Caregiver
Adult Family Homes
01.2023 - Current
Volunteer
REDCROSS KENYA
04.2018 - 04.2020
CUSTOMER EXPERIENCE EXECUTIVE
SAFARICOM LIMITED
01.2013 - 01.2020
DIPLOMA IN BUSINESS MANAGENMENT -
KENYA INSTITUTE OF MANAGEMENT
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