Damaris Santiago
Woodbridge,VA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Store Manager
Disney
Woodbridge, United States
05.2013 - 09.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Drove appropriate metrics to asses business performance - i.e. Mystery Shop Score, Sales Equation (sales and KPIs) and Controllable Expenses (shrink and payroll)
- Analyzed and interpreted store trends to facilitate planning.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Chico's FAS
Woodbridge, VA
10.2007 - 10.2007
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Fashion Bug
Woodbridge, VA
07.1998 - 09.2000
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
Business Administration And Management
Midlands Technical College
West Columbia, SCPersonnel Management Specialist
Military Service - United States Armed Services
Skills
- Recruitment and Hiring
- Goal Setting
- Budget Control
- Records Organization and Management
- Decision Making
- Customer Service Management
- Fluent in Spanish
- Training Management
- Sales Coaching
- Multitasking and Prioritization
Timeline
Store Manager
Disney
05.2013 - 09.2021
Store Manager
Chico's FAS
10.2007 - 10.2007
Store Manager
Fashion Bug
07.1998 - 09.2000
Business Administration And Management
Midlands Technical College
Personnel Management Specialist
Military Service - United States Armed Services
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