Damaris Solis
Kissimmee,FL
Summary
Known for strong leadership, effective problem-solving, and excellent communication skills. Experienced with leading customer service to achieve high satisfaction levels and operational efficiency. Utilize problem-solving and conflict-resolution skills to address customer concerns effectively. Track records of clients and maintaining positive work environment.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Estrella Insurance
01.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Front Desk Agent
JW Marriiott
02.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
High School Diploma -
New Direction Academy
Kissimmee, FL05.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft
- File Organization
- Microsoft Outlook
- Documentation and Recordkeeping
- Professional and mature
- Motivational Skills
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Estrella Insurance
01.2023 - 09.2024
Front Desk Agent
JW Marriiott
02.2022 - 01.2023
High School Diploma -
New Direction Academy
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