Damaris Torres
Magna,UT
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Account Manager
Lumen Technologies
Magna, UT
2023.06 - 2024.07
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Sales Associate
Nordstrom Rack
08.2022 - 05.2023
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
Harmons Grocery
05.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Line Crew Member
Costa Vida
12.2020 - 04.2021
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
Education
East High School
Salt Lake City, UT06.2022
Skills
- Guest Assistance
- Customer Satisfaction
- Customer Service
- Customer Interaction
- Selling Techniques
- Customer Retention
- Product Recommendations
- Multitasking Strengths
- Speaking Clearly
- Excellent People Skills
- Guest Relations
- Visual Merchandising
- Verbal Communication
Languages
Spanish
Professional Working
Timeline
Sales Account Manager
Lumen Technologies
2023.06 - 2024.07
Sales Associate
Nordstrom Rack
08.2022 - 05.2023
Customer Service Associate
Harmons Grocery
05.2021 - 10.2022
Front Line Crew Member
Costa Vida
12.2020 - 04.2021
East High School
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