Damary Blanco-Vela
Homestead,MT
Summary
Compassionate and dedicated caregiver with over five years of experience providing comprehensive care to elderly clients. Experienced in CNA-level care, including personal care, companionship, organizational assistance, and secretarial tasks. Bilingual, enabling effective communication with diverse clients, and Currently serving as Assistant Manager at Velas Exceptional Care and Services, overseeing caregiving staff, ensuring top-quality care, and maintaining organizational efficiency. Driven by a commitment to excellence at Velas Exceptional Care and Services, experience in enhancing customer satisfaction and operational efficiency through expert money handling and exceptional team motivation. Leveraging CRM and conflict resolution skills, Including fostering a positive work environment and strong client relationships, significantly contributing to the company's success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Velas Exceptional Care and Services
06.2022 - Current
- Supervised operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Caregiver
Velas Exceptional Care and Services
06.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL06.2024
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Customer Relationship Management (CRM)
- Schedule oversight
- Active Listening
- Staff Training
- Conflict Resolution
- Professional and Courteous
- Documentation And Reporting
- Attention to Detail
- Analytical Thinking
- Technical Proficiency
- Relationship Building
- Emergency Response
- Preventive Maintenance
art
i usually partake in painting with acrylics and sometimes drawing with color pencils. my art is based on my life or the things/ people around me that inspire me.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Art
I usually paint with acrylic paint on canvas or color-pencil on paper. my art usually is based on the things/people in my life that inspire me.
Additional Information
I know both English and Spanish. my English is natively spoken and my Spanish is fairly good.
Timeline
Assistant Manager
Velas Exceptional Care and Services
06.2022 - Current
Caregiver
Velas Exceptional Care and Services
06.2020 - Current
Associate of Arts - Psychology
Miami Dade College
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