Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Damary Cabrera

12225 North Potomac

Summary

Developed strong interpersonal and problem-solving skills in fast-paced customer service environment. Transitioning into new field with focus on leveraging communication and coordination abilities. Committed to delivering exceptional experiences and fostering positive relationships in any professional setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

Marshalls
09.2022 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.

Phlebotomy

Top Knowledge Health Care Institute
05.2025 - 06.2025
  • Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures.
  • 60 successful venipuncture during clinical at Lab Corp
  • Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.

Education

Bachelor of Science - Biology

Montgomery College
Rockville, MD
06-2028

Richard Montgomery High School
Rockville, MD
06-2024

Skills

  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Customer service excellence
  • Adaptability and flexibility
  • Problem resolution
  • Phone etiquette

Certification

  • phlebotomy program completion 6/27/2025
  • BLS obtained 5/31/25

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Phlebotomy

Top Knowledge Health Care Institute
05.2025 - 06.2025

Customer Experience Coordinator

Marshalls
09.2022 - Current

Bachelor of Science - Biology

Montgomery College

Richard Montgomery High School

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