Nya Jackson
Crystal,MN
Summary
Seeking a position utilizing strong customer service and communication abilities developed through work experience. Enthusiastic team player focused on accountability and reliability.
Overview
6
6
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
08.2022 - 07.2024
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
The Children's Place
02.2020 - 07.2022
- Provided excellent customer service through clear communication, product knowledge, and sales techniques
- Maintained company standards for merchandise presentation and store appearance
- Assisted customers with store credit card applications.
Sales Associate
DSW Designer Shoe Warehouse
09.2018 - 06.2019
- Delivered friendly customer service by assessing needs and providing assistance
- Displayed merchandise and enrolled reward program members
- Assisted 20-30 customers daily with shoe fittings.
Education
Bachelor's Degree in Progress - Sociology
Augsburg University
Minneapolis, MN05.2025
High School Diploma - undefined
Lawrence High School
Cedarhurst, NY01.2019
Skills
- Returns assistance
- Returns policies
- Feedback collection
- Opening and closing procedures
- Training and coaching
- Customer Service
- Analytical Thinking
- Multitasking Abilities
- Problem-Solving
- Relationship Building
Activities
- Badminton
- Orchestra
Awards
Sankofa Fellowship
Other
- Vice President, Sociology Club, Augsburg University, Organize and plan events, Facilitate club meetings
- 5 Towns Community Center, 2019, Packaged household supplies and food items for local families in need
Timeline
Customer Experience Coordinator
Marshalls
08.2022 - 07.2024
Sales Associate
The Children's Place
02.2020 - 07.2022
Sales Associate
DSW Designer Shoe Warehouse
09.2018 - 06.2019
Bachelor's Degree in Progress - Sociology
Augsburg University
High School Diploma - undefined
Lawrence High School
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