Damaya Thomas
Akron,OH
Summary
A seasoned professional with years of experience in delivering exceptional customer service, seeking a
stimulating position in both growth and goal-oriented company. A highly motivated individual with a
passion for creating positive experiences for customers. Dedicated to increasing company productivity
and customer satisfaction by addressing customers’ needs and resolving concerns with forward-thinking
strategies with areas of expertise include product knowledge, client services troubleshooting, and account
retention.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Akron Children's Hospital
Akron, Ohio
09.2019 - Current
- Facilitated high-volume appointment scheduling for patients, ensuring alignment with provider availability and departmental resources.
- Provided exceptional customer service, assisting patients and families in navigating appointment logistics and addressing concerns with empathy.
- Monitored and updated scheduling systems, maintaining accurate and up-to-date patient records in compliance with hospital protocols and HIPAA regulations.
- Resolved scheduling conflicts proactively, balancing patient requirements with staff resources to maintain operational efficiency.
- Collaborated with clinical departments to optimize scheduling workflows, contributing to improved departmental efficiency.
Team Lead
Panera Bread
Fairlawn, Ohio
08.2017 - 08.2019
- Consistently provided professional, friendly, and engaging service while following all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards. Immediately reported accidents, injuries, or unsafe work conditions to the manager.
- Developed and maintained positive working relationships with others to reach business goals. Submitted all necessary documents for compliance training for up to a team of 10+ employees while training on products, services, and protocols to reduce process gaps.
- Delegated tasks per team member to keep areas of the bar and restaurant clean and properly stocked. Trained new hires, coordinated schedules, and ensured compliance with health and safety regulations.
Education
Associate of Arts -
University of Akron
Akron, OH05-2019
High School Diploma -
Akron Early College High School
Akron, OH05-2019
Skills
- Appointment scheduling
- Database management
- Healthcare compliance
- Resource allocation
- Effective communication
- Insurance verification
- Medical terminology
- Data entry
- HIPAA compliance
- Vendor relations
- Quality assurance
- POS operation
- Health and safety compliance
Timeline
Scheduling Coordinator
Akron Children's Hospital
09.2019 - Current
Team Lead
Panera Bread
08.2017 - 08.2019
Associate of Arts -
University of Akron
High School Diploma -
Akron Early College High School