Damaris Baker
Coon Rapids,MN
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of EPIC Word and Excel. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
19
19
years of professional experience
Work History
Senior Specialist
Allina
09.2019 - Current
- Scheduling patient appointments for medical procedures, registering patients insurance information in a courteous and efficient manner
- Follow up calls to patients that need a procedure scheduled.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Regulates and maintains patient appointment schedules for Interventional Radiology, Cat Scan and Special Procedures.
Customer Service Representative
Centerpoint Energy
06.2018 - 09.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Consulted with customers to determine best methods to resolve service and billing issues
- Addressed customer service inquiries quickly and accurately
- Reviewed customer data to assess current issues and determine potential solutions.
Senior Quality Representative
SatCom Markeing LLC
09.2004 - 06.2018
- Enhanced product quality by implementing comprehensive inspection procedures and streamlining defect identification processes.
- Conducted thorough audits for manufacturing processes, ensuring compliance with industry standards and continuous improvement.
- Collaborated with cross-functional teams to develop corrective actions for identified non-conformances, resulting in improved overall quality metrics.
- Reduced customer complaints by proactively identifying potential issues and implementing preventive measures.
Receptionist Administrative Assistant
SatCom Marketing LLC
09.2004 - 06.2018
- Monitored guests, issued badges and tracked activities to maintain optimal building security and protect staff from unauthorized persons
- Screened visitors and calls to minimize disruption for office personnel
- Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations
- Completed connections between callers, departments and professionals
- Answered calls with a friendly and polite approach to ensure excellent customer service.
Data Entry Specialist
SatCom Marketing LLC
09.2004 - 06.2018
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified system and account issues to quickly and accurately resolve
- Identified and corrected data entry errors to prevent duplication across systems
- Verified and updated account information in company computer system
- Identified, corrected and reported data entry errors
- Maintained records by creating monthly reports, closing terminated records and performing chart audit.
Training Consultant
SatCom Marketing LLC
09.2004 - 06.2018
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
- Developed complete training programs and led training using expert learning techniques
- Worked alongside senior team members to learn all related job tasks and roles.
Education
Some College (No Degree) - Business Administration And Management
Anoka-Ramsey Community College
Skills
- Front desk management
- Database entry
- Client service
- Data auditing
- Error verification
- Excel expertise
- Microsoft Office expertise
- Strategic Planning
- Time Management
- Training and Development
- Quality Assurance
Awards
Aerotek Employee of the Month, March 2020
Timeline
Senior Specialist
Allina
09.2019 - Current
Customer Service Representative
Centerpoint Energy
06.2018 - 09.2019
Senior Quality Representative
SatCom Markeing LLC
09.2004 - 06.2018
Receptionist Administrative Assistant
SatCom Marketing LLC
09.2004 - 06.2018
Data Entry Specialist
SatCom Marketing LLC
09.2004 - 06.2018
Training Consultant
SatCom Marketing LLC
09.2004 - 06.2018
Some College (No Degree) - Business Administration And Management
Anoka-Ramsey Community College
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