Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damber Subba

Fargo,North Dakota

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Specialist

ORION IT SUPPORT
05.2022 - 05.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Managing basic network security like firewall rules setup.
  • Group policies management, map drive management and support.
  • PC Imaging.
  • Managing active directory and basic exchange administration.
  • Supporting IT related issues like Microsoft Teams, VoIP email and password issues to end users

IT Support Specialist

Delta Global IT
03.2021 - 03.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Responded promptly to incoming requests for technical support.
  • Office 365 Basic Administration for Exchange and Teams.
  • Providing IT support to end users for Microsoft team VoIp phone issues.
  • support end user remotely using Team Viewer, Quick assist.



Education

Bachelor of Arts -

North Bengal University.(NBU)
2020

Bachelor of Education (B.Ed) -

North Bengal University
India
2002

Skills

  • basic Administration of Exchange Online, Teams, OneDrive, voIP
  • support end users for desktop and laptops issues
  • Good experience in managing Active Directory and group policies
  • experience in managing user accounts, and controls using Active Directory
  • PC Imaging
  • Experience in providing timely and effective assistance to users via phone, or through remote using Microsoft Team viewer

Certification

ComTIA A+ Certified

Timeline

IT Support Specialist

ORION IT SUPPORT
05.2022 - 05.2023

IT Support Specialist

Delta Global IT
03.2021 - 03.2022

Bachelor of Arts -

North Bengal University.(NBU)

Bachelor of Education (B.Ed) -

North Bengal University

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Damber Subba