Dameta Williams
Dallas,TX
Summary
Customer-focused professional with 10+ years of experience delivering exceptional service in fast-paced environment. Proven ability to build strong client relationship, resolve issues efficiently,and drive customer satisfaction retention. Recognized as a top-requested service provider for five consecutive year, employee of the mont multiple times with DHL Supply Chain, with a background in leadership, operations, and business ownership. Seeking customer service role where professionalism, communication, and problem-solving skills can contribute to company success.
Overview
15
15
years of professional experience
Work History
Group Lead
DHL Supply Chain
Fort Wayne, IN/ Roanoke,Tx/DeSoto Tx
10.2022 - 04.2026
- Led team in optimizing supply chain processes, resulting in improved operational efficiency.
- Mentored new employees on best practices and safety protocols within warehouse operations.
- Streamlined inventory management system, enhancing accuracy of stock levels and order fulfillment.
- Coordinated logistics for inbound and outbound shipments, ensuring timely delivery schedules were met.
- Implemented training programs to improve team performance and reduce error rates in operations.
- Fostered collaborative environment among cross-functional teams to enhance communication and project outcomes.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
Owner/Operator
Prophetic Esthetics Llc
Fort Wayne, IN
10.2018 - 08.2024
- Developed and implemented aesthetic treatment protocols to enhance client satisfaction and retention.
- Managed daily operations, ensuring compliance with health regulations and safety standards.
- Established strong client relationships through personalized consultations and follow-ups.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Esthetician/Therapist
Woodhouse Day Spa
Fort Wayne, IN
05.2011 - 08.2018
- Ranked as #1 requested esthetician/Therapist for 5 consecutive years.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Implemented new skincare protocols, elevating service quality and client experiences.
- Delivered personalized skin care treatments, enhancing client satisfaction and retention.
- Educated clients on skincare regimens, promoting product sales and loyalty.
- Collaborated with team members to streamline service delivery processes, improving overall efficiency.
- Maintained a calm, professional environment while handling multiple client needs
Education
Esthetics, Administration, Enterprenrial
Masters of Cosmetology/ School of Excellence/CCBCI
Fort Wayne, IN, Roanoke TxSkills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Customer service
- Teamwork
- Positive attitude
- Strong interpersonal and people skills
- Reliable, adaptable and team focused
Accomplishments
History Making Award 2025 - CCBCI College
Employee of the month, several times - 3 DHL Supply chain warehouses
Timeline
Group Lead
DHL Supply Chain
10.2022 - 04.2026
Owner/Operator
Prophetic Esthetics Llc
10.2018 - 08.2024
Esthetician/Therapist
Woodhouse Day Spa
05.2011 - 08.2018
Esthetics, Administration, Enterprenrial
Masters of Cosmetology/ School of Excellence/CCBCI