Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Dametra Wallace

Lewisville,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Phlebotomy Group Lead

Quest Diagnostics
Lewisville, TX
02.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed and implemented group activities to promote team building and collaboration.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among team members.
  • Maintained a high level of communication between group members and other departments.
  • Conducted regular performance reviews with team members, providing constructive criticism when necessary.
  • Assisted with onboarding new employees into the organization's culture, policies, and practices.
  • Directed and coordinated the work of phlebotomists to ensure efficient department operations.
  • Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
  • Assisted with the scheduling of personnel to meet staffing requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Performed venipuncture and skin puncture on patients of all ages.
  • Obtained specimens from adults, children, and infants for laboratory tests.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Prepared paperwork for laboratory orders, including appropriate coding.
  • Developed and implemented safety protocols for the site.
  • Created daily reports detailing progress of tasks and activities at the site.
  • Resolved issues between employees as needed.
  • Managed inventory tracking systems to ensure accurate record keeping.

Medical Assistant/Phlebotomy Trainer/OSHA, CLIA

Baylor Family Medicine at Flower Mound
Flower Mound, TX
01.2007 - 01.2016
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Education

Certified Medical Assistant - Medical Assistant

Hi-Tech Institute
Irving, TX
10-2004

High School Diploma -

Lewisville High School
Lewisville, TX
05-1998

Skills

  • Customer Relations
  • Teamwork and Collaboration
  • PPE use
  • Team building
  • Leadership
  • Dependable and Responsible
  • Team Management
  • Multitasking
  • Friendly, Positive Attitude
  • Training & Development

Affiliations

I started out at Quest Diagnostics as a Site Lead, for 1 1/2 years, Then I became a Float for 2 1/2 years and have now been a group lead for 2 years. I was also chosen as a coaching trainer for Quest Diagnostics. I was also a member of PAC 2019. I have setup new offices at Quest Diagnostics. I was the OSHA and CLIA Liason for Baylor Scott and White. I was also a part of EHR pilots while working for BSW.

Accomplishments

I was one of the hand picked coaching trainers, due to my attention to detail and love of training and teaching. I was also chosen to sit on PAC, Patient Advocacy Committee in 2019.

Certification

  • NPCE Certified
  • NRCMA Certified
  • CPR Certified

References

References available upon request.

Timeline

Phlebotomy Group Lead

Quest Diagnostics
02.2016 - Current

Medical Assistant/Phlebotomy Trainer/OSHA, CLIA

Baylor Family Medicine at Flower Mound
01.2007 - 01.2016

Certified Medical Assistant - Medical Assistant

Hi-Tech Institute

High School Diploma -

Lewisville High School

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Dametra Wallace