Damia Downer
St Louis,MO
Summary
Hi I’m Mia ! I’m motivated and versatile professional with a strong background in Customer service and communication. I’m seeking job opportunities to leverage my organizational and writing skills. Proven ability to balance multiple responsibilities efficiently while maintaining a high level of organization and attention to detail. Eager to contribute strong problem-solving skills and adaptability in a flexible work environment. Skilled in Microsoft word and excel also windows , and committed to delivering quality results while working. Ready to embrace new challenges that align with my skills and support a healthy work-life balance.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Overview
2
2
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
CSR - Customer Service Representative
Everise
11.2024 - 04.2025
- Represent Everise by offering the best customer service experience to center well and Humana clients. Make outbound and receive inbound calls. Schedule appointments and help with directing members to correct departments.
Access Admin
Allied Universal
12.2022 - 07.2023
- Make sure everyone on Boeing property was properly badged. Label and print badges for visitors and employees. Report to my supervisor.
Skills
- Google Docs
- Call center experience
- QuickBooks
- Negotiation
- Data Entry
- Critical thinking
- Customer relations
- Administrative Experience
- Organizational Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
- Multi-line phone systems
- Medical records management
- Data entry efficiency
- Professionalism and discretion
Certification
- Cpr certification December 2022 to Present cpr and aed trained
- Aed certification December 2022 to Present
- Driver's License
- Life and health insurance
- First Aid Certification
Education
High School Diploma -
Grand Center Arts Academy
St Louis, MO 08.2016 - 12.2018
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL 05.2024 - Current
Languages
English - Fluent
Spanish - Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid time offQuote
"Our feet face forwards, that's why there is no going back"
Damia Downer
Timeline
CSR - Customer Service Representative
Everise
11.2024 - 04.2025
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
05.2024 - Current
Access Admin
Allied Universal
12.2022 - 07.2023
High School Diploma -
Grand Center Arts Academy
08.2016 - 12.2018