Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Damian Cummings

Windham

Summary

Dynamic Account Executive with a proven track record at Tyler Technologies, consistently exceeding sales targets and enhancing client satisfaction through exceptional relationship management. Skilled in project management and proficient in Salesforce, I excel at identifying business opportunities and delivering tailored solutions that drive success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Executive

Tyler Technologies
06.2021 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients. Multiple years exceed >100% sales goal and presidents club achievement.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.

Senior Implementation Consultant

Tyler Technologies
06.2019 - 06.2021
  • Ensured data integrity during migrations by employing rigorous testing protocols before finalizing system transitions.
  • Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
  • Achieved significant cost savings for clients by recommending appropriate solutions aligned with their business objectives and budgets.
  • Optimized implementation workflows, regularly reviewing and updating standard operating procedures to maintain efficiency.
  • Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.

ERP Implementation Consultant

Tyler Technologies
06.2017 - 06.2019
  • Provided ongoing support for clients after go-live, troubleshooting issues and delivering post-implementation enhancements as necessary.
  • Managed communications between client teams and software vendors, facilitating timely resolution of technical issues encountered during implementation projects.
  • Monitored project progress closely against established milestones, regularly updating stakeholders on status and adjusting strategies as required to maintain momentum toward completion.
  • Streamlined ERP implementation processes by developing detailed project plans and coordinating cross-functional teams.
  • Being on the Installed Accounts team under Ray Arbour, I worked with many different Tyler products making my experience unique and valuable compared to many others in the same role. Worked with HCM, Finance, AR, and miscellaneous software suites.

Sales Representative

State Farm
05.2016 - 09.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Performed administrative tasks to help office staff optimize sales processes and increase efficiency.

Education

Bachelor of Science - Marketing

University of Maine
Orono, ME
06-2017

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Pipeline management
  • Project Management - CAPM Certification
  • Proficient in Excel, CRM, Qvidian, Salesforce, Power BI, Seismic, Mondaycom, PSA, and all internal Tyler tools
  • Expert in RFP, RFI, RFB and sales processes

Certification

  • CAPM - Certified Associate in Project Management
  • CSP - Certified Sales Professional

Interests

  • Golfing
  • Hunting
  • Fishing
  • Travel
  • Biking
  • Sports


Timeline

Account Executive

Tyler Technologies
06.2021 - Current

Senior Implementation Consultant

Tyler Technologies
06.2019 - 06.2021

ERP Implementation Consultant

Tyler Technologies
06.2017 - 06.2019

Sales Representative

State Farm
05.2016 - 09.2016

Bachelor of Science - Marketing

University of Maine

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