Damian Curtis
Phoenix,Arizona
Summary
Experienced and results-driven professional with five years of dedicated customer service experience. Proven track record of providing exceptional support and building positive relationships with clients. Skilled in handling diverse customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Strong communication, problem-solving, and multitasking abilities with a commitment to delivering high-quality service. Seeking to leverage expertise in a dynamic and customer-focused environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warehouse Worker
Amazon
01.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 60 pounds.
Cashier
The Habit Burger And Grill
01.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 60 pounds at once and used forklift to move heavier loads.
Education
Associate of Science - Information Technology
Grand Canyon University
Phoenix, AZ06.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Conflict Resolution
- Payment Processing
- Technical Support
Timeline
Customer Service Representative
T-Mobile
01.2022 - 02.2024
Warehouse Worker
Amazon
01.2021 - 01.2022
Cashier
The Habit Burger And Grill
01.2018 - 06.2020
Associate of Science - Information Technology
Grand Canyon University