Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Damian Graham

Anchorage,AK

Summary

Dependable and service-oriented professional with experience in customer-facing, safety, and administrative roles. Skilled in providing welcoming first impressions, handling front desk operations, and ensuring a safe and organized environment. Recognized for strong communication, problem-solving, and a calm, professional demeanor under pressure.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Security Technician

Saluteinc
06.2024 - 07.2025
  • Serve as first point of contact for clients, answering questions and ensuring a positive experience.
  • Educate customers on proper use of security systems, increasing confidence and satisfaction.
  • Maintain safe environments by conducting inspections and monitoring facilities.
  • Document daily activities, reports, and incidents with accuracy and attention to detail.
  • Support team cohesion by training peers and sharing best practices.

IT Help Desk Agent

Gap
04.2017 - 01.2023
  • Delivered front-line support to employees and customers, resolving technical and account-related inquiries.
  • Communicated complex information in clear, customer-friendly terms, ensuring user confidence.
  • Handled high-volume requests, balancing speed with professionalism while maintaining a 96.9% satisfaction score.
  • Documented service requests and resolutions, supporting smooth operations and knowledge-sharing.
  • Coordinated onboarding support for new hires, configuring accounts, and ensuring access.

Sales Representative

Gap
11.2015 - 04.2017
  • Acted as first point of contact for customers, creating a welcoming and supportive environment.
  • Managed a high volume of customer interactions daily, resolving issues with empathy and efficiency.
  • Improved retention by offering tailored solutions and maintaining an average hold time of only 23 seconds.
  • Accurately processed transactions, updated records, and maintained inventory documentation.

Sales Representative

Lori’s Gift Shop
01.2014 - 05.2015
  • Assisted customers with product selection, questions, and purchases in a friendly, approachable manner.
  • Processed transactions and returns with accuracy and efficiency.
  • Built strong customer relationships that led to repeat visits and loyalty.
  • Supported store appearance through restocking and merchandise preparation.

Daycare Provider

First Odessa Baptist Church
01.2013 - 07.2013
  • Provided attentive care for children, ensuring a safe and nurturing environment.
  • Guided age-appropriate activities, including reading, crafts, and outdoor play.
  • Maintained cleanliness and safety standards to protect children’s health.
  • Encouraged development of social, emotional, and cognitive skills through structured play and positive reinforcement.

Education

Information Technology

Richard Milburn Academy
Odessa, TX

Skills

  • Front Desk Operations & Guest Services
  • Customer Support & Relationship Management
  • Safety, Security & Facility Monitoring
  • Child & Caregiving Experience
  • Scheduling & Recordkeeping
  • Conflict Resolution & De-escalation
  • Team Collaboration & Training Support
  • Microsoft Office & Basic IT Troubleshooting

Accomplishments

  • Resolved an average of 25+ support tickets daily, maintaining a 96.9% customer satisfaction rating.
  • Reduced average troubleshooting time by 20% by documenting repeat issues and contributing to updated team knowledge base.
  • Provided onboarding support for new employees, ensuring 100% successful system access on day one.
  • Reduced client escalations by 30% through clear instructions and hands-on training for security system use.
  • Created and maintained 100% accurate daily incident reports, improving communication between clients and management.
  • Consistently recognized for professionalism and responsiveness while patrolling facilities and assisting clients.

Certification

  • BLS Certified

Timeline

Security Technician

Saluteinc
06.2024 - 07.2025

IT Help Desk Agent

Gap
04.2017 - 01.2023

Sales Representative

Gap
11.2015 - 04.2017

Sales Representative

Lori’s Gift Shop
01.2014 - 05.2015

Daycare Provider

First Odessa Baptist Church
01.2013 - 07.2013

Information Technology

Richard Milburn Academy

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