Detrice Ivy
University Park,IL
Summary
Experienced administrative and client-facing professional with a strong background in case coordination, compliance oversight, and communication. Skilled in managing high-volume interactions, maintaining organized records, and providing professional support in fast-paced environments. Proven ability to handle sensitive information, coordinate schedules, and deliver excellent customer service.
Overview
24
24
years of professional experience
Work History
Supervising Probation Officer
Cook County
Chicago, IL
08.2003 - 06.2023
- Conducted comprehensive assessments of offenders to determine rehabilitation needs and risks.
- Managed caseloads effectively, ensuring compliance with legal procedures and organizational policies.
- Collaborated with community resources to facilitate offender reintegration and support services.
- Developed individualized supervision plans tailored to specific offender circumstances and goals.
Probation Officer
Cook County
Chicago, IL
04.1999 - 08.2003
- Provided direct client support and guidance, ensuring compliance with policies
- Conducted assessments, prepared reports, and maintained organized files
- Collaborated with multiple agencies to coordinate services and appointments
- Assisted with administrative duties including data tracking and reporting
Education
Bachelor of Science - Administration in Finance
Loyola University of Chicago
Chicago, IL05.1993
Skills
- Front Desk Operations & Guest Services
- Administrative Support & Scheduling
- Customer Service & Conflict Resolution
- Data Entry & Record Management
- Multi-line Phone Systems
- Professional Communication
- Confidential Information Handling
- Time Management & Organization
Timeline
Supervising Probation Officer
Cook County
08.2003 - 06.2023
Probation Officer
Cook County
04.1999 - 08.2003
Bachelor of Science - Administration in Finance
Loyola University of Chicago