Detrice Ivy
University Park,IL
Summary
Experienced administrative and client-facing professional with a strong background in case coordination, compliance oversight, and communication. Skilled in managing high-volume interactions, maintaining organized records, and providing professional support in fast-paced environments. Proven ability to handle sensitive information, coordinate schedules, and deliver excellent customer service.
Overview
24
24
years of professional experience
Work History
Supervising Probation Officer
Cook County
08.2003 - 06.2023
- Conducted comprehensive assessments of offenders to determine rehabilitation needs and risks.
- Managed caseloads effectively, ensuring compliance with legal procedures and organizational policies.
- Collaborated with community resources to facilitate offender reintegration and support services.
- Developed individualized supervision plans tailored to specific offender circumstances and goals.
Probation Officer
Cook County
04.1999 - 08.2003
- Provided direct client support and guidance, ensuring compliance with policies
- Conducted assessments, prepared reports, and maintained organized files
- Collaborated with multiple agencies to coordinate services and appointments
- Assisted with administrative duties including data tracking and reporting
Education
Bachelor of Science - Administration in Finance
Loyola University of Chicago
Chicago, IL05.1993
Skills
- Front Desk Operations & Guest Services
- Administrative Support & Scheduling
- Customer Service & Conflict Resolution
- Data Entry & Record Management
- Multi-line Phone Systems
- Professional Communication
- Confidential Information Handling
- Time Management & Organization
Timeline
Supervising Probation Officer
Cook County
08.2003 - 06.2023
Probation Officer
Cook County
04.1999 - 08.2003
Bachelor of Science - Administration in Finance
Loyola University of Chicago