Damiana Cazares
Houston
Summary
Dynamic Human Service Technician with a proven track record at DFPS, excelling in client support and resource connection. Recognized for meticulous documentation and strong verbal communication skills, enhancing service delivery. Adaptable and reliable, I effectively train new staff, ensuring seamless integration and improved team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HST (Human Service Technician
DFPS
01.2022 - Current
- Provide support and services to individuals and families in need, assisting with various tasks related to social services and client care.
- Request medical records, police reports and upload to caseworkers workload.
- Transport clients to and from appointments as needed.
- Assist clients with offering and connecting them to resources that may be able to provide assistance.
- Train new HST's on company procedure and software tools effectively contributing to their integration into the team.
Clerk III
HHSC
02.2020 - 01.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
No Degree - Medical
National Institue of Technology
Houston, Texas06-1994
Skills
- Work with minimal supervision
- Punctual and reliable
- Valid Driver's license
- Flexible and adaptable
- Documentation and reporting
- Professional and courteous
- Verbal and written communication
- Customer service
- Work prioritization
Certification
- Certified Medical assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
HST (Human Service Technician
DFPS
01.2022 - Current
Clerk III
HHSC
02.2020 - 01.2022
No Degree - Medical
National Institue of Technology
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