Alyssa Brown
Panama City,FL
Summary
Dynamic Leasing Consultant seeking the opportunity to grow into an Assistant Manager role with a proven track record at North Bay Landing, excelling in lease negotiation and resident retention. Recognized for outstanding customer service and adept in property management systems. A personable team player with strong marketing strategies, consistently achieving high satisfaction rates and fostering lasting client relationships.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
North Bay Landing Apartment Complex
Panama City, FL
06.2023 - Current
- Leasing and Sales Skills: lease negotiation and closing, property tours and demonstrations, resident retention strategies, fair housing compliance, and knowledge of PMS software (Onesite).
- Marketing & Outreach - Apartment marketing and advertising, social media promotion, event planning for resident engagement, market research, and competitor analysis.
- Technical and Software - Property management systems (Onesite, Knock), Microsoft Office (Word, Excel, Outlook), online leasing platforms, and virtual tour tools.
- Organization and Administration - Appointment scheduling, file and record keeping, data entry accuracy, time management, and multitasking in fast-paced environments.
- Achievements and Recognition: Was awarded 'Leasing Consultant of the Year.'
Server
Stoney River Steakhouse and Grill
Annapolis, MD
08.2022 - 02.2023
- Provided the highest quality service to ensure guests received a memorable experience in a fine dining restaurant.
- Featured and described menu items for each section of the menu to ensure high check averages.
- Maintained a 98% customer satisfaction rate and was awarded 'Server of the Week' on multiple occasions.
- Received recognition for consistently having proper attire by starching and pressing the uniform daily.
Server
Longhorn Steakhouse
Columbia, Maryland
09.2021 - 08.2022
- Assisted in training new servers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Hostess and To-Go Specialist
Stained Glass Pub
Elkridge, MD
06.2019 - 07.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
High School Diploma -
Long Reach High School
Columbia06-2021
Skills
- AI Revenue Management
- Property management systems (Onesite and Knock)
- Marketing Strategies
- Work ethic
- Personable and outgoing personality
- Conflict Resolution
- Team collaboration
- Customer service
Accomplishments
- Was awarded 'Leasing Consultant of the Year' by the Vice President of Watersound Management in June 2024
Timeline
Leasing Consultant
North Bay Landing Apartment Complex
06.2023 - Current
Server
Stoney River Steakhouse and Grill
08.2022 - 02.2023
Server
Longhorn Steakhouse
09.2021 - 08.2022
Hostess and To-Go Specialist
Stained Glass Pub
06.2019 - 07.2021
High School Diploma -
Long Reach High School
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