Damien Flowers
Lowe's
Southaven,MS
11
years of professional experience
Achieved consistent performance improvements through effective training and mentoring of team members.,Facilitated evaluations and conducted thorough record reviews to enhance overall team performance.,Delivered accurate and efficient task completion by applying meticulous attention to detail and superior organizational skills. Prioritized safety and well-being of both colleagues and customers.,Pursued a full-time role that presents professional challenges, aiming to apply exceptional interpersonal skills, time management expertise, and problem-solving abilities to contribute meaningfully to a vibrant work environment.
Work History
Retail Sales Specialist Manager
2 Years 4 Months- Fostered customer relationships through expert product knowledge and guidance on selections.
- Engaged customers by answering questions and assisting with buying decisions effectively.
- Addressed and resolved customer complaints swiftly and with professionalism.
- Built meaningful connections with customers through friendly interactions focused on their shopping needs.
- Promoted value-added services such as loyalty programs and delivery options to enhance customer satisfaction.
- Monitored and analyzed sales performance against management's established targets.
- Conducted analysis of customer feedback to identify actionable improvement areas within the store.
- Displayed merchandise in an attractive manner to maximize sales potential.
- Executed payment processing for in-store purchases using cash and credit cards.
- Communicated current store promotions to motivate additional purchases.
- Led ongoing staff training initiatives to support employee progression within their roles.
- Oversaw daily staffing operations and managed scheduling for all store team members.
- Optimized operational efficiencies while addressing customer requests, managing inventory transactions, and overseeing new purchase orders and pricing adjustments.
Pharmacy Technician
2 Years 11 Months- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Proven ability to develop and implement creative solutions to complex problems.
Behavioral Health Rehabilitation Specialist
2 Years 8 Months- Provided individualized behavioral health services to clients in a residential setting.
- Conducted assessments and developed treatment plans for clients with mental health and and or substance abuse issues.
- Facilitated group therapy sessions focused on relapse prevention, anger management, and stress reduction techniques.
- Implemented behavior modification programs designed to improve self-regulation skills in children and adolescents.
- Provided crisis intervention services when needed during times of emotional distress or psychological instability.
- Coached clients on how to cope with difficult situations without resorting to negative behaviors or substances.
- Participated in team meetings with other healthcare providers to discuss client outcomes and develop new treatment plans based on current needs.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Store Manager
1 Year 6 Months- Cultivated a collaborative team dynamic to enhance performance and drive toward shared goals.
- Supervised daily reconciliation of sales transactions to ensure accurate financial documentation and facilitate revenue analysis.
- Developed strategic store schedules that aligned with expected customer flow and staff capabilities.
- Mentored team members to enhance product knowledge and refine sales techniques.
- Directed daily operations to optimize store performance and elevate customer satisfaction levels.
- Trained employees on compliance with health regulations and adherence to company policies.
- Managed daily operations to guarantee a well-organized and secure environment for both customers and employees.
- Effectively led store staff in a fast-paced environment through proactive communication and positive reinforcement.
- Boosted customer satisfaction through comprehensive training in customer service and product knowledge.
- Participated in recruiting, training, and developing new team members.
Education
Diploma - Pharmacy Technician
Bachelor of Arts - Psychobiology
Skills
Directed communication strategies among teams to enhance collaboration.
Championed training and mentoring programs to cultivate staff skills.
Elevated customer service standards that significantly increased satisfaction.
Transformed support services delivery to drive client success.
Guaranteed accurate charting and documentation for compliance adherence.
Led clinical assessments to facilitate informed treatment strategies.
Revamped behavior modification practices
resulting in improved patient outcomes.
Leveraged cognitive behavioral therapy to achieve positive mental health benefits.
Steered meeting discussions to ensure alignment on patient care objectives.
Oversaw crisis evaluations and interventions to uphold patient safety.
Controlled drug inventory management to mitigate shortages.
Optimized workflow processes to drive operational efficiency improvements.
Executed precise medication dispensing to elevate patient care quality.
Resolved customer concerns to reinforce brand loyalty effectively.
Delivered comprehensive patient education and counseling to empower informed decisions.
Exhibited strong problem-solving skills to navigate obstacles successfully.
Strengthened client relations
leading to enhanced retention rates.
Conducted competitor analysis to guide strategic service improvements.
Tracked performance metrics to foster accountability and continuous improvement.
Affiliations
- Licensed Pharmacy Technician
- CPR Certification
- Licensed Medical/Pharmacy Technician
- Behavioral Awareness Certificate
Timeline
Retail Sales Specialist Manager
Lowe's
04.2024 - 08.2026Read More
Pharmacy Technician
CVS Pharmacy
01.2021 - 12.2023Read More
Behavioral Health Rehabilitation Specialist
Behavioral Health Clinic
11.2017 - 07.2020Read More
Store Manager
GNC
08.2015 - 02.2017Read More
Concorde Career College
Diploma from Pharmacy Technician
Read More
Dallas Christian College
Bachelor of Arts from Psychobiology
Read More