DAMIEN MCHUGH

• Oversaw daily operations, ensuring compliance with safety protocols and company standards.
• Trained and mentored team members to enhance performance and service quality.
• Implemented process improvements, resulting in increased efficiency across service areas.
• Coordinated logistics for multiple properties, optimizing resource allocation and scheduling.
• Covered positions when staff were out sick or did not show up.
• Physically carried trash down many flights of stairs and from buildings to trucks or dumpster s.

Recess is a large bar in the Highlands area of Denver.It has both a regular and transient crowd with a big emphasis on sports events and games and a small but busy kitchen.I started here as a floor manager and progressed to Assistant General Manager..

• Hiring and training
• Upkeep and cleanliness of bar and large beer garden.
• Organization and supervision of security staff for weekends and events.
• Reporting to owners on a regular basis.
• Nightly closeout procedures and tip payouts.

• Recruited and onboarded all personnel, including head chef and bar manager.
• Engaged with owners weekly to provide updates and align on strategic objectives.
• Oversaw payroll management and financial operations during initial business launch.
• Monitored and assessed inventory levels on a weekly basis.
• Established new vendor accounts with food, beverage, and dry goods suppliers.
• Assisted in installation of new POS system. Collaborated with audio visual and alarm installers to support project completion.
• Managed coordination of all COVID-related issues with health and police departments.

Supported daily operations at Ophelias and Linger by monitoring service standards and guest experiences. Assisted team members in maintaining high levels of customer satisfaction. Contributed to a positive dining environment through effective communication and teamwork.

• Trained and mentored staff on operational procedures and customer engagement techniques.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
• Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

• Employee training/ development/ evaluations
• Restaurant appearance and maintenance/ cleaning
• Food and beverage quality
• HR/ staff schedules
• Ordering/ inventory/ price reviews
• Bar drawers/ credit card batches/ petty cash
• Entertainment/ booking live music
• Safety/ security/ incident and accident reports
• Liase with Event manager/ Party planner on a daily basis
• Banking/ deposits
• Dealing with all aspects of customer satisfaction, complaints, information, selling merchandise/ gift cards
• Creating sales reports and nightly general reports for head office
• Daily tip out reports for foodrunners/ bussers
• Dealing with hotel guest/ room chargers
• Katie Mullens is a large Irish themed restaurant in downtown Denver located underneath the Sheraton hotel and facing onto 16th street mall.