Damien Perez
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Cook Supervisor
Texas Roadhouse
05.2023 - 11.2023
- Acted as head chef when required to maintain continuity of service and quality.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted orientation sessions and organized on-the-job training for new hires.
Photographer
Hotshots Photography
01.2023 - 04.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Calculated quotes for clients.
- Utilized various types of camera equipment to capture best possible shots.
Team Leader
Wingstop
07.2022 - 10.2022
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Crew Member
Pizza Hut
12.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Customer Service Representative
Peter Piper Pizza Inc
03.2021 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Cinemark
08.2020 - 12.2020
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained clean and organized venue to create pleasant experience for guests.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Implemented customer service policies to create positive experiences and encourage repeat patronage.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
Montwood High School
El Paso, TX06.2022
Skills
- Inventory Oversight
- Team Supervision
- Food Preparation
- Schedule Management
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Cook Supervisor
Texas Roadhouse
05.2023 - 11.2023
Photographer
Hotshots Photography
01.2023 - 04.2023
Team Leader
Wingstop
07.2022 - 10.2022
Crew Member
Pizza Hut
12.2021 - 03.2022
Customer Service Representative
Peter Piper Pizza Inc
03.2021 - 10.2021
Customer Service Representative
Cinemark
08.2020 - 12.2020
High School Diploma -
Montwood High School