Damien Prutsman
Pensacola,FL
Summary
Member Service Representative with extensive experience in customer support and financial transactions, specializing in member/customer satisfaction. Proven skills in active listening, problem-solving, and providing tailored recommendations to meet member/customer needs. Brings a proactive approach and strong knowledge of products to deliver high-quality service and foster positive member/customer relationships.
Overview
5
5
years of professional experience
Work History
Member Service Representative at Navy Federal
TEKsystems
06.2024 - Current
- Helped large volume of members every day with positive attitude and focused on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Responded to member requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and creating welcoming, positive experiences.
Behavior Technician
Escambia County School Board
08.2022 - 05.2024
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to ongoing evaluation of student progress.
- Maintained detailed records of student behaviors and interventions, ensuring accurate tracking of progress over time.
- Collaborated with support teams to adapt to evolving needs of students and educators in classrooms.
- Assessed student progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Assisted teachers in managing classrooms and engaging students who were struggling with compliance or participation.
Front End Associate
Lowes Home Improvement Store
06.2023 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated smooth shift changes by preparing and organizing work areas for next associates.
- Reduced instances of shoplifting by vigilantly monitoring the store floor and working closely with other associates.
- Fostered a positive shopping experience, greeting customers with a smile and offering help in locating products.
Cashier
Sonny's BBQ
01.2020 - 05.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated a smoother checkout process, and trained new employees on POS systems.
Education
Bachelor of Arts - Community Education
The University of West Florida
Pensacola, FL05-2026
High School Diploma -
West Florida High School of Advanced Technology
Pensacola, FL05-2021
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Call Center experience
- Member Account Management
- Calm and Professional Under Pressure
- Cash handling and management
- Guest and Member inquiries
Timeline
Member Service Representative at Navy Federal
TEKsystems
06.2024 - Current
Front End Associate
Lowes Home Improvement Store
06.2023 - 07.2023
Behavior Technician
Escambia County School Board
08.2022 - 05.2024
Cashier
Sonny's BBQ
01.2020 - 05.2023
Bachelor of Arts - Community Education
The University of West Florida
High School Diploma -
West Florida High School of Advanced Technology
Similar Profiles
Lashandon WilliamsLashandon Williams
Customer Service Representative at TekSystemsCustomer Service Representative at TekSystems
Marcelle MitchellMarcelle Mitchell
Data Conversion Specialist at TEKsystemsData Conversion Specialist at TEKsystems
Sarah Crosby DownsSarah Crosby Downs
Director of Business Operations at TEKsystemsDirector of Business Operations at TEKsystems